Sr. Unified Communication Engineer

Sr. UCC Engineer

Location:

San Jose, CA / Hybrid Department: IT / Unified Communication & Collaboration (UCC)
About Us & Team Overview Founded in 2009 and headquartered in San Jose, California, Nutanix is a global leader in cloud software and hyperconverged infrastructure, enabling organizations to manage applications seamlessly across private, hybrid, and multi-cloud environments. Our people—known as "Nutants"—are the heartbeat of our culture. Driven by intellectual curiosity, customer focus, and an entrepreneurial spirit, we build and innovate to deliver exceptional technology experiences.

The Unified Communication & Collaboration (UCC) team is responsible for empowering employee productivity through intuitive, highly reliable collaboration technology and seamless workspace experiences. We oversee the global VoIP technology, engineering, administration, and support for enterprise collaboration tools (primarily Zoom and Slack), as well as state-of-the-art A/V conference room systems.

Position Overview We are looking for a Senior UCC Engineer to join our team. In this role, you will lead the system design, SaaS integrations, administration, and ongoing maintenance for our core collaboration stack and physical workplace technologies. You will play a critical role in engineering and deploying Zoom and Slack solutions, designing AV systems for complex conference spaces, partnering with Workplace/Real Estate teams on office buildouts, and maintaining robust third-party SaaS integrations.

The ideal candidate possesses deep hands-on technical expertise, a strong engineering mindset, project management capabilities, and a passion for delivering an outstanding employee technology experience.

Key Responsibilities AV & Conference Room Engineering Design & Deployment:
Partner closely with Corporate Real Estate and Workplace teams on office buildouts, expansions, and room upgrades. Design, spec, and test AV hardware for large conference rooms, event spaces, and Zoom Room setups.

Hardware & Systems Expertise:
Work with hardware ecosystems, including QSC systems, DSP, Logitech, DTEN, and Yealink for Zoom Rooms deployment.

Maintenance & Escalations:
Serve as Tier 3 escalation for AV and workplace technology issues globally. Perform preventative maintenance, hardware lifecycle management, and firmware/software update cycles.

Events & Operational Support:
Support company-wide broadcasts, town halls, and high-profile events.

SaaS Engineering & Administration Platform Ownership:
Serve as an expert administrator for Zoom and Slack.

Zoom Ecosystem Depth:
Provide expert-level administration and configuration across Zoom's suite:
Zoom Rooms, Zoom Phone, Zoom Contact Center, Zoom Workspace Reservation, and Zoom Visitor Management.

Integration Management:
Evaluate, approve, test, manage, and maintain third-party app integrations and workflows for both Slack and Zoom.

Rigorous Testing:
Conduct thorough engineering evaluations and feature testing in sandbox environments to fully understand functionality, security, and setting implications prior to rolling out new capabilities company-wide.

Operations, Process & Collaboration

Cross-Functional Collaboration:

Partner effectively across IT Operations, Network Engineering, NOC, Information Security, and Corporate Real Estate teams.

Project Management:
Manage timeline delivery for project-based initiatives, system upgrades, and global deployments.

Process & Automation:
Follow structured workflows (intake  approval  UAT feature release). Identify opportunities to automate repetitive tasks and optimize support scaling globally.

Documentation & Training:
Create and maintain comprehensive design documentation, room schematics, architectural diagrams, standard operating procedures…