Enterprise Network Infrastructure Engineer

About the Department

The City of San José is a place where we use civic technology to help our community thrive.

As the 10th largest city in the nation, the City manages a large set of services and assets. The City operates on a budget of $5 billion, with 7,000 employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology’s (IT) mission:
Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, productivity and collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

Positions & Duties

The City of San José is creating a civic technology foundation that helps our community thrive every day. Do you have the skills and sense of service it takes? If yes, read on…

This is an exciting opportunity under the Infrastructure and Operations division in the Information Technology Department (ITD). The Infrastructure and Operations division designs and engineers solutions that address and meet the City’s strategies built around Smart City initiatives, such as Digital Inclusion and Digital Equity, Public Wi‑Fi expansion for Economic development, Endpoint Modernization and virtualization, Multi-cloud frameworks, and digital analytics to support Data driven decisions.

The infrastructure division includes citywide wired and wireless network infrastructure, core server infrastructure, Hyperconverged infrastructure, modern endpoint services, public and private cloud infrastructure, and Unified Communications as a Service (UCaaS). The city seeks motivated engineering-level candidates who are energized by opportunities to maximize their potential by learning new technologies, designing and implementing solutions, and fulfilling smart city initiatives.

Enterprise Network Infrastructure Engineer (Enterprise Information Technology Engineer I/II) position is currently on a hybrid telework schedule - working remote and onsite is subject to change.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - The ideal candidate must possess a combination of the following knowledge and experience:

• Ability to understand complexities of enterprise infrastructure and how to leverage technologies for citywide benefits.
• Strong technical hands‑on experience in designing, configuring, implementing, managing, troubleshooting and administering current technologies such as:
  • Layer 2 switching (VLAN) e.g. Spanning Tree;
  • Advanced layer 3 routing e.g. Open Shortest Path First (OSPF) and/or Border Gateway Protocol (BGP);
  • Network design and optimization;
  • Enterprise Wi‑Fi and wireless broadband;
  • Quality of Service (QOS);
  • Application load-balancing;
  • Network security controls e.g. Extensible Authentication Protocol (EAP) and/or Remote Authentication Dial-In User Service (RADIUS);
  • Software-Defined Networking (SDN) configuration and management; and/or,
  • VMWare networking; NSX‑T or NSX‑V.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired…