SAP BRIM Project Manager

Due to specific project and client requirements, this position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

Danta Technologies evaluates all candidates in compliance with the Immigration and Nationality Act (INA) and EEOC guidelines. All hiring decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

This position is based in San Jose, CA, and requires 5 days per week working from the office.

Only candidates who are currently located within the United States will be considered.

! Applications from candidates residing outside the USA will not be accepted.

• We are looking for an experienced SAP BRIM Project Manager / Support Lead to manage our production support, continuous enhancement, and operational governance across the SAP BRIM (Billing and Revenue Innovation Management) landscape.
• This role combines hands‑on functional understanding of core BRIM pillars with project management discipline.
• You will lead a blended onshore/offshore team, enforce ITIL-based SLA/KPI targets, drive critical incident resolution, and govern small‑to‑medium business enhancements from scoping to hypercare.

Experience Level: 8-12+ years (minimum 4+ years in SAP BRIM environments, 3+ years in a Lead/PM role)

Workstream:
Order-to-Cash (OTC) / Lead-to-Cash (L2C) monetization support

Support Operations & SLA Governance:

• Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite.
• Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first‑time‑fix rates.
• Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post‑mortem discussions.
• Manage high‑volume recurring operations: month‑end billing cycles, automated rating batches, bill‑run failures, out‑of‑sequence consumption data, and financial posting reconciliations.

Project Management & Continuous Improvement:

• Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks.
• Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists.
• Coordinate end‑to‑end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post‑deployment stabilization.
• Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners.

Functional Oversight & Solution Integrity:

• Provide functional governance across core modules:
• SAP SOM (Subscription Order Management):
  Subscription lifecycle, master agreements, product catalog, provider contracts.
• SAP CC (Convergent Charging):
  Rating and charging logic, charge plans, allowance logic, subscriber mapping.
• SAP CI (Convergent Invoicing):
  Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules.
• SAP RAR:
  Revenue postings, reconciliation & rev-rec.
• Coordinate integration integrity with SAP S/4
  
  HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers.

Required Qualifications &

Experience:

• Total
  
  Experience:
  
  8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS).
• Core Technical Expertise:
  Functional…