Sr. Technical Program Manager

Position: Sr. Staff Technical Program Manager
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

Ready to make an impact at the company pioneering security transformation in the AI era? Join us eWe are looking for a Sr. Staff Technical Program Manager – Service Health to join our team. This is a Hybrid role, reporting to the Senior Director of Site Reliability Engineering in the Cloud Operations department. Zscaler is seeking a Sr. Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange.

You will define and govern service health metrics and operating cadences, align stakeholders, and leverage Critical User Journey (CUJ) and Lighthouse programs to drive durable operational improvements at global scale.

What you’ll do (Role Expectations)
Own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity with reliability

Drive Critical User Journey (CUJ) and Lighthouse signal adoption, converting operational alerts into explicit decisions and measurable engineering outcomes

Build the service health source of truth by implementing continuous measurement dashboards across security, defects, incidents, capacity, availability, and latency

Run continuous operating cadences and cross-organizational programs to standardize intake, prioritization, delivery tracking, and post-delivery verification at scale

Who You Are (Success Profile)
Think at scale, connecting day-to-day execution to the overarching company mission, building durable processes and solutions designed for a high-growth global organization.

Champion simplicity by distilling complex technical challenges, user needs, and operational concepts into clear, actionable plans that align teams.

Act with a data-driven mindset, leveraging metrics, telemetry, and evidence to establish truth, measure what matters, and guide informed decisions.

Operate like an owner with a strong bias for action and high integrity, moving seamlessly between strategic planning and hands-on execution.

Build high-trust collaboration, fostering alignment across engineering and leadership teams through transparent communication, constructive feedback, and shared accountability.

What We’re Looking for (Minimum Qualifications)
Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving8+ years in Technical Program Management, Production Engineering, or similar roles in large-scale, distributed systems

Deep experience with SLIs/SLOs, error budgets, and service health practices with demonstrable outcomes improving availability,…