Project Manager, Business Systems & Technology Analysis, IT Business Analyst

JOB SUMMARY

Perform end-to-end management of a single project or deliverable, ensuring the agreed scope, timeline, and cost are met. Enhance customer satisfaction by ensuring the success and acceptance criteria of the project are achieved.

• Identify key stakeholders and maintain positive business relationships.
• Communicate regularly with customers and address needs with empathy.
• Define project activities, responsibilities, milestones, resources, skills, interfaces, and budget.
• Optimize costs and time utilization, minimize waste, and deliver projects on time, within budget, and to agreed scope and quality.
• Anticipate and manage risks with appropriate strategies and contingency plans.
• Implement defined governance models.
• Track and report project KPIs and analyze project health.
• Implement software delivery methodologies to improve project KPIs.
• Adopt and build software engineering best practices.
• Conduct requirements analysis, elicitation, scope control, and prioritization.
• Drive the creation of common standards such as design documents and traceability matrices.
• Partner with customers to define and elicit requirements.
• Conduct impact analysis for scope changes and negotiate prioritization.
• Consolidate and validate estimates at a solution level, evaluating risks.
• Review and validate estimates across service lines.
• Conduct resource planning at a project level.
• Analyze the impact of changes on estimates and resource loading.
• Identify roles and required skills, considering constraints and KPIs.
• Plan and manage small projects or modules.
• Identify and implement risk mitigation strategies for projects.
• Anticipate schedule delays and dependencies and manage them according to the risk management plan.
• Identify options to fast-track the schedule.
• Estimate work, plan, track activities, and report progress.
• Proactively identify dependencies and track them.
• Identify and track project risks and follow escalation paths.
• Document and communicate project risks and issues.
• Define a RACIA chart and communicate roles and responsibilities.
• Define and implement a communication plan.
• Support system integration testing.
• Review and mentor the team during test execution.
• Support defining the test strategy and scenarios.
• Understand the business impact of defects.
• Prioritize defects based on criticality and severity.
• Participate in defect triage meetings.
• Identify and analyze the root cause of defects.
• Interpret test results.
• Define or adopt the right tooling strategy for the project.
• Guide the team to develop efficient and high-quality work products.
• Ensure process compliance and mentor the team.
• Tailor quality guidelines and benchmarks to meet project requirements.
• Understand how proposed solutions meet client requirements.
• Understand customer technology landscapes and map business requirements to technology requirements.
• Set expectations with the customer.
• Leverage knowledge in daily work and skill development.
• Collaborate with account managers and other functions to deliver value.
• Present proposed solutions to customers, highlighting benefits.
• Understand the end goal and relevance of win themes.
• Create simple solutions or Proof of Concepts (POCs) to build confidence.
• Review other project artifacts.
• Participate in PM forums and share best practices.
• Adopt learnings and reusable methodologies from other projects.
• Implement a framework to assess team skill levels and define enhancement plans.
• Nurture innovation potential within the team.
• Provide feedback and enable team independence and growth.

• Proficiency in end-to-end project management.
• Ability to identify key stakeholders and maintain relationships.
• Experience in regular customer communication.
• Skills in defining project activities, responsibilities, milestones,…