Sr. Support Engineer

At Ness, people come first. Here, you'll be part of a vibrant team that values curiosity, innovation, and growth. We work with industry-leading clients on projects that truly make an impact while supporting every team member in carving out their unique career path. With resources for learning, certifications, and hands‑on experiences, Ness offers you more than just a job—it’s a place where your ideas, ambition, and well‑being matter.

We are seeking a highly skilled and self-driven Senior Dev Ops Engineer to join our engineering team and help build, optimize, and secure modern cloud infrastructure. This role is ideal for professionals who thrive in dynamic, high-impact environments and have deep hands‑on experience across CI/CD pipelines, container orchestration, cloud services (especially AWS), and Infrastructure as Code. You'll lead Dev Ops practices across critical projects that impact millions of users and data points.

• Design, implement, and maintain CI/CD pipelines using tools such as Jenkins, Git Hub Actions, or Git Lab
• Build and manage secure, scalable infrastructure on AWS and hybrid on‑prem environments
• Create and manage Terraform‑based IaC environments and Helm charts for Kubernetes deployments
• Automate infrastructure provisioning, configuration, and monitoring for performance and availability
• Lead infrastructure troubleshooting and RCA for incidents in production and staging
• Implement disaster recovery, backup, and failover strategies
• Integrate QA automation within Dev Ops pipelines for continuous testing
• Work closely with developers and QA teams to align Dev Ops pipelines with delivery needs
• Support API deployment infrastructure and data pipeline performance across services
• Monitor infrastructure and applications using tools like Splunk, Cloud Watch, Prometheus, or Grafana

• Strong ability to work independently or lead smaller Dev Ops initiatives
• Experience supporting fast‑paced Agile teams with automation and tooling
• Excellent debugging and root cause analysis skills in distributed environments
• Strong communication skills, ability to interact with cross‑functional teams and clients

• AWS (including services like EC2, Lambda, S3, API Gateway, Cloud Watch, Transfer Family)
• Infrastructure as Code:
  Terraform, Cloud Formation
• Containerization:
  Docker, Kubernetes (Rancher/Openshift a plus)
• CI/CD tools:
  Jenkins, Git Hub Actions, Git Lab CI
• Monitoring:
  Splunk, Prometheus, Grafana, Cloud Watch
• Scripting:
  Python, Bash, Groovy, YAML
• SCM and artifact management:
  Git, Bitbucket, Artifactory
• Database familiarity:
  Postgres, Redis, MongoDB, Aurora
• Security: AWS IAM policies, Dev Sec Ops  practices, vulnerability management

• Exposure to Fin Ops or cloud cost optimization practices
• Kafka/Confluent experience for data streaming pipelines
• Apache Airflow or MWAA
• Familiarity with Atlassian suite (JIRA, Confluence)
• Familiarity with serverless architecture patterns
• Experience with large‑scale cloud migrations or hybrid architecture

• 6–10 years of experience in Dev Ops and infrastructure automation
• Expertise in AWS services and hybrid cloud environments
• Strong skills in CI/CD tools (Jenkins, Git Hub Actions, Git Lab)
• Hands‑on with Infrastructure as Code (Terraform, Cloud Formation)
• Proficient in containerization and orchestration (Docker, Kubernetes)
• Skilled in scripting (Python, Bash, Groovy, YAML)
• Experience with monitoring tools (Splunk, Prometheus, Grafana, Cloud Watch)
• Knowledge of Dev Sec Ops  practices and security management
• Familiarity with databases like Postgres, Redis, MongoDB
• Ability to lead initiatives and troubleshoot complex distributed systems

At Ness, you will work with diverse, talented…