Senior Production Engineer - SRE

What You Can Expect In this role, you will be responsible for the reliability, scalability, and operational excellence of Zoom's government and military-facing products. A core focus is deploying and evolving our observability platform, working across Kubernetes, Terraform, and cloud infrastructure to build the systems and frameworks that set the standard for how the team operates. This is a hands-on, on-call engineering role: you will own the systems you build, respond to production incidents with urgency, and deliver permanent improvements.

About the Team We build and own the cloud infrastructure behind Zoom's government products, operating with full end-to-end accountability. Our team moves fast, solves hard problems, and makes a direct impact where reliability is non-negotiable.

Responsibilities Architecting and owning the end-to-end deployment lifecycle of Zoom's observability platform across AWS Gov Cloud and Oracle OCI, streamlining processes, eliminating manual steps, and setting the standard for how teams deploy at scale

Designing and building Terraform modules and providers from scratch, alongside Git Lab CI/CD pipelines, to automate infrastructure provisioning and configuration management across development and production environments

Operating and improving production Kubernetes workloads at scale, leading incident response, driving root cause analysis, and delivering permanent fixes that reduce outage risk and improve system resilience

Developing reusable frameworks, runbooks, and operational standards that engineering teams across the organization can adopt — raising the bar on observability onboarding, alerting coverage, and operational readiness

Collaborating with engineering teams to define and track SLOs and SLIs, contribute to architecture and design reviews, and systematically eliminate toil through automation and thoughtful infrastructure design

What We're Looking For Holds U.S. Citizenship or Lawful Permanent Resident (Green Card) status

Brings 4–5+ years of hands-on experience in Platform Engineering, Site Reliability Engineering, Dev Ops, or Production Engineering in a live production environment

Demonstrates production-grade Kubernetes experience, including workload operations, troubleshooting, and cluster-level architectural design at scale

Authors Terraform modules and providers from scratch, not limited to applying or executing existing configurations

Owns incidents end-to-end - proven on-call experience including structured triage, resolution, and post-incident review with documented root cause analysis

Deploys, operates, or improves observability or monitoring platforms at production scale, with scripting proficiency in Python and/or Bash for automation and operational tooling

Communicates clearly in writing - produces runbooks, incident reports, methods of procedure, and architectural documentation to a high standard

Preferred:

Has hands-on Datadog experience building observability frameworks in a production environment, ideally within a government, FedRAMP, or high-compliance cloud context

Experience operating within FedRAMP, AWS Gov Cloud, or other regulated or compliance-driven cloud environments

Hands-on experience with popular open-source observability tooling in a production context

Background supporting 24/7 or mission-critical production operations

Experience driving cross-team adoption of operational standards or tooling frameworks

Oracle OCI hands-on operational experience

Familiarity with container image security and CVE remediation workflows

Salary Range or On Target Earnings:$98,900.00 - $In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

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