Business Operations Manager; Onsite

The application window is expected to close on: 11/18/2026 This is an onsite role based in Cisco's San Jose, CA office.

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer-focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

• Decisions impact the quality, efficiency and effectiveness of own function/client group; contributions may result in business or process improvements
• Manages medium to large sized projects with moderate to high risk; solution may require collaboration among cross-functional teams; there may be multiple interdependencies, and the solution could impact many applications
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Helps drive process and manage projects
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Defines and validates the project scope, plan and schedule for complex projects; define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance
• Identifies risks to project success and creates mitigation plans
• Manages project delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members
• Establishes partnerships with stakeholders to build support, secure sponsorship, and ensures alignment for project outcomes, end products and/or solutions
• Drives change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training
• Evaluates project results against success metrics; creates or reengineers processes and resources to improve productivity and end product

• Bachelors degree with
  10 years of related project/program management experience.
• Masters' degree with 7 years of related experience.
• Prior experience leading and managing cross-functional teams and external vendors.
• Exceptional communication, negotiation, and conflict-resolution skills to manage various stakeholders expectations.
• Proven ability to define program scores, manage budgets, and allocate resources efficiently across multiple projects.
• Provide training and lead by example to new team members.

• Masters certification in project/program management
• Industry experience with Semiconductor or Manufacturing industry
• Excellent communication, organization, presentation, and analytical skills
• Experience working with cross-functional teams in a challenging environment.
• Ability to communicate in one of the following languages:
  Chinese, Spanish or Vietnamese.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.…