Technical Support Specialist – Intermediate

Role
:
Technical Support Specialist
- Intermediate

Location
:
Multiple openings
- Quantico, VA;
Camp Lejeune / Camp Johnson, NC;
Camp Pendleton / Twenty nine Palms, CA;
Hawaii; or Okinawa, Japan

Foundational Qualifications
:
Candidate must possess at least one of the following -

• Education:
  
  BS Degree (IT, Cybersecurity, Computer Science, Info. Sys., Data Science, or SW Engineering);
  OR
• Training:
  One of the following approved DoD training courses
  - WarU DCWF WRC 451 System Administrator
  - Intermediate Playlist; DISA ((451) Training (Linux) DCWF Linux System Administrator; DISA (451) Training (Windows) DCWF Windows Systems Administrator; F07DZ
  Z1 Intelligence Surveillance & Reconnaissance Systems Engineer Course (ISEC); M03385G Data Systems Supervisor Course; M03DR
  RG, M10DR
  RB, M22DR
  R4 Electronic Key Management System; M0923X1 Network Chief Course; M09AN
  21 Cyber Network Supervisors; M09DS
  J1 Electronics Maintenance Technician Course; M10385B Data Systems Supervisor Course; M223854 Data Systems Supervisor Course; N2312H1 Special Intel/ SYSADMIN/Communicator; N23WT
  K2 NALCOMIS Aviation Maintenance;
  OR
• Certifications:
  
  At least one of the following active certifications
  - Cloud+;
  Security+; GICSP; GSEC; SSCP

Years of Experience
: 3+ years; experience may be considered as an alternative to foundational qualifications.

Clearance
Level & Investigation
:
Secret

Job
Description
:

The Technical Support Specialist – Intermediate installs, configures, troubleshoots, & maintains HW, SW, & administers system accounts. This includes, but is not limited to:

• Core Tasks:
  • Install, update, & troubleshoot systems/servers.
  • Conduct functional & connectivity testing to ensure continuing operability.
  • Develop & document systems administration SOPs.
  • Comply with organization systems administration SOPs.
  • Implement & enforce local network usage policies & procedures.
  • Maintain baseline system security according to organizational policies.
  • Manage accounts, network rights, & access to systems & equipment.
  • Manage system/server resources including performance, capacity, availability, serviceability, & recoverability.
  • Monitor & maintain system/server configuration.
  • Perform repairs on faulty system/server HW.
  • Plan, execute, & verify data redundancy & system recovery procedures.
  • Troubleshoot HW/SW interface & interoperability problems.
• Additional Tasks:
  • Check system HW availability, functionality, integrity, & efficiency.
  • Conduct periodic system maintenance including cleaning (both physically & electronically), disk checks, routine reboots, data dumps, & testing.
  • Design group policies & access control lists to ensure compatibility with organizational standards, business rules, & needs.
  • Ensure application of security patches for commercial products integrated into system design meet timelines dictated by management authority for intended operational environment.
  • Oversee installation, implementation, configuration, & support of system components.
  • Diagnose faulty system/server HW.
  • Provide ongoing optimization & problem-solving support.

Specific to this program, this role will provide Technical Support as part of the Technical Support team, including, but not limited to:

• Provide support during core hours, fielding user requests received in person, by telephone, by e-mail, or via MS Teams; occasional weekend & after hours may be required due to mission requirements.
• Create, manage, & resolve trouble tickets for all user-reported issues & service requests.
• Troubleshoot & resolve identified application & configuration problems via telephone assistance call, remote control, & at user locations, including but not limited to OS, SW, authentication, printing, email, wired & wireless connectivity, M365 applications, etc.
• Create, modify, maintain, delete, & troubleshoot MS Active…