Senior Site Reliability Engineer

Vimo® started as the “Expedia” of health insurance and has evolved into a leader in transforming government IT infrastructure with its proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we are now reinventing how states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance.

With our cutting-edge technology, we are helping agencies serve more people, faster, and transforming healthcare service delivery as we know it.

As a Senior Site Reliability Engineer, you will be at the intersection of software engineering and systems operations, ensuring that Vimo’s production platform is reliable, performant, and scalable. Our systems power health insurance exchanges, Medicaid enrollment, and other safety-net programs for state governments—meaning the services you keep running directly affect millions of people’s access to critical benefits. You will design and build automation, define and enforce SLOs, respond to and learn from incidents, and continuously reduce operational toil.

You’ll work closely with development, infrastructure, and security teams to embed reliability into every layer of the stack.

• Design, build, and maintain the tooling, automation, and infrastructure that keeps Vimo’s production services highly available and performant.
• Define, implement, and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical services.
• Build and improve CI/CD pipelines to enable safe, fast, and repeatable deployments with automated rollback capabilities.
• Develop and operate comprehensive observability solutions—monitoring, logging, tracing, and alerting—using tools such as Loki, Prometheus, Grafana, ELK/Open Search, and Pager Duty.
• Lead incident response efforts: triage production issues in real time, coordinate cross-team resolution, and author thorough blameless postmortems with actionable follow-ups.
• Identify and eliminate toil through automation; build self-healing mechanisms and runbook-driven remediation.
• Manage and optimize cloud infrastructure on AWS (EC2, EKS, RDS, S3, VPC, Cloud Front, Route 53, Lambda) with a focus on automation, cost efficiency and security.
• Implement and maintain infrastructure-as-code using Terraform, and manage container orchestration with Kubernetes/EKS.
• Perform capacity planning and load testing to ensure systems can handle peak enrollment periods and traffic surges.
• Collaborate with application engineering teams on architecture reviews, resilience patterns (circuit breakers, retries, graceful degradation), and production readiness reviews.
• Contribute to disaster recovery planning and testing, including automated failover and multi-region strategies.
• Support compliance and security requirements (HIPAA, FedRAMP, SOC
  2) by ensuring infrastructure controls are in place and auditable.
• Participate in a 24/7 on-call rotation and continuously improve on-call processes to reduce alert fatigue and mean time to resolution (MTTR).

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience in Site Reliability Engineering, Dev Ops, Infrastructure Engineering, or a related systems-focused role.
• Strong software engineering skills in at least one language (Python, Go, Java, or Bash) with the ability to write production-quality automation and tooling.
• Deep hands‑on experience with AWS cloud services (EC2, EKS, RDS, S3, VPC, IAM, Lambda, Cloud Watch).
• Proficiency with container technologies…