Major Incident Manager — SaaS Incident Commander
Listed on 2026-11-05
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IT/Tech
IT Project Manager, IT Specialist, SRE/Site Reliability, Systems Administrator
Duck Creek Technologies is seeking a Major Incident Manager in the Bay Area to orchestrate high-impact incident responses, coordinate cross-functional teams, and drive rapid resolution while maintaining clear stakeholder communication. The role emphasizes crisis management, AI-enabled workflows, and ITSM tools in a 24/7 production environment.
Applicants should have 5+ years in incident management or IT operations, with Service Now ITSM and Pager Duty experience, and a strong emphasis on process
For the Major Incident Manager — 24/7 SaaS Incident Commander position at Duck Creek Technologies, we are reviewing applications now.
We are seeking a motivated Major Incident Manager — 24/7 SaaS Incident Commander to join Duck Creek Technologies in CA, United States.
Consider building your career as a Major Incident Manager — 24/7 SaaS Incident Commander at Duck Creek Technologies.
The Major Incident Manager — 24/7 SaaS Incident Commander position in the Management & Operations, IT & Technology field is open for applications.
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