Mid-Market Implementation Specialist – EMEA; German speaking

Mid-Market Implementation Specialist (German Speaking)

Hi! I’m Daryl, and I’m the Manager of High Touch (Mid-Market) Implementations  of my favorite things about this team is that we’re the first real proof point for a new customer; from day 1, we get the hands‑on opportunity to show them why they made the right call switching to Ashby.

The Ashby team has grown rapidly over the last few years, and we’re not slowing down: we added more than 2,100 new customers in the last year alone and now support over 5,000 customers, with ARR growing much faster than 100% year over year. We’re expecting similarly fast growth this year, and every one of those new customers needs a thoughtful implementation to actually get value out of Ashby.

We’ll share more details once we meet, but you probably have a good idea as to why we’re expanding this team!

We’re looking for a Mid‑Market Implementation Specialist who excels at leading technically complex, hands‑on implementation projects for B2B SaaS customers. You’ll own each implementation from the moment Sales hands it off through go‑live; part project manager, part technical expert, and part trusted advisor to the customer!

Six months in, success looks like carrying a full book of 15-20 active implementations, running each customer relationship on your own (kickoff, timeline, follow‑through), independently solving complex configuration and workflow challenges, and handling the normal bumps (a slow‑to‑respond customer, a technical snag, an escalation) without the rest of your book slipping. It also means you’re starting to make things better beyond your own accounts: you’ve found at least one process or documentation gap and fixed it, and you’re feeding real customer feedback back to our Product team.

• Managing 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer’s project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow‑up along the way
• Getting genuinely comfortable with the in’s and out’s of how our products work, so you can troubleshoot and advise instead of just walking through a checklist
• Advising on what’s worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices
• Partnering closely with cross‑functional partners across the business, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward

• Are fluent in German
• 5+ years of experience in a customer‑facing role, with the majority of your focus on leading full‑cycle B2B SaaS implementations
• Proven track record successfully managing concurrent mid‑market implementation projects without compromising quality, customer experience, or timelines
• Experience operating with real autonomy and to own the implementation project plans end‑to‑end
• Comfortable getting into the weeds of complex, multi‑module software, and building genuine fluency in how it all fits together
• Resourceful when there’s no documented answer; you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations
• Data‑driven and detail‑oriented, with a genuine instinct for coaching customers through unfamiliar territory

• Independently investigate complex customer questions and become the technical/product subject matter expert during implementations
• Carry more than a handful of accounts at…