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Senior Escalation Manager, Cross-Functional Incident Leader

Listing for: Illumio
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 140000 - 180000 USD Yearly USD 140000.00 180000.00 YEAR

Job Description & How to Apply Below

Illumio seeks a Senior Escalation Manager to own end-to-end customer escalations requiring Product, Engineering, Cloud Operations, SRE, Security, and Executive leadership. You’ll drive cross-functional resolution, executive updates, and post-incident governance from RCA to corrective action.

The role emphasizes strong technical support background, program management, and stakeholder management across enterprise customers in a fast-paced environment.

Our team is growing, and we are hiring a Senior Escalation Manager, Cross-Functional Incident Leader in San Jose, CA, United States.

We have an opening for a Senior Escalation Manager, Cross-Functional Incident Leader in San Jose, CA, United States within Management & Operations, IT & Technology, Engineering.

This role, Senior Escalation Manager, Cross-Functional Incident Leader at Illumio, could be your next career step.

Are you ready to take on the Senior Escalation Manager, Cross-Functional Incident Leader role at Illumio?

Position Requirements

10+ Years work experience
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