ITSM Project Manager

Coordinate client and internal technology projects, with a focus on IT service management, help desk delivery, and managed services. The work combines formal project planning with ongoing service operations: you will manage teams, timelines, budgets, ticket workflows, and service commitments across multiple engagements.

• Plan and coordinate assigned projects, including staffing, tasks, external resources, budgets, and delivery milestones.
• Work in IT service platforms to monitor tickets and service level agreements, and escalte issues when needed.
• Coordinate help desk and managed service delivery alongside projects with defined outcomes.
• Oversee analysis, development, implementation, and maintenance of IT applications and systems.
• Communicate progress, risks, and issues to users, technical teams, and senior stakeholders.
• Follow project lifecycle, change management, regulatory, and applicable compliance processes.

• Experience coordinating technology projects and balancing multiple concurrent work streams.
• Familiarity with IT service management practices, ticketing platforms, service catalogs, and service level agreements.
• Ability to manage project scope, schedules, budgets, teams, and external contributors.
• Clear communication skills for working with users, technical staff, and senior management.
• Ability to work across both fixed-deliverable projects and recurring service operations.

• Full-time, remote role based in the Philippines.
• Schedule follows US Pacific business hours, listed as 8 a.m. to 5 p.m. PT.