Lead Project Manager, Workplace Operations

Open Loop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

Open Loop’s mission is to bring care anywhere by powering telehealth solutions ’re hiring a Lead Project Manager, Workplace Operations to own workplace design and construction from concept through occupancy, managing scope, schedules, budgets, and relationships with architects, engineers, contractors, landlords, and client partners.

Your initial portfolio includes a security and breakroom upfit in Dallas and multiple industrial and mixed-use build-outs that improve operational flow, increase capacity, and support growth. You’ll coordinate projects across Madison, Dallas, and satellite sites, aligning shared vendors, standards, and dependencies across the portfolio.

As we build this capability internally, you’ll help establish how Open Loop delivers projects and hold internal teams and external partners accountable without direct reporting authority. This remote role is approximately 40 hours per week, with 25–50% travel for active design and construction, site walks, inspections, and turnover.

What You'll Do

Lead design and construction: Own delivery from programming and design-team selection through construction documents, bidding, construction, punch list, closeout, and warranty. Lead design reviews, ensure plans meet operational needs, evaluate submittals, RFIs, and change orders, and conduct site quality reviews.

• Manage the portfolio: Sequence design, construction, and activation across sites. Coordinate shared vendors, long-lead items, and dependencies; identify opportunities for standardization and bulk purchasing; and elevate schedule conflicts with recommended solutions.

• Own budgets and capital reporting: Track budgets, actuals, commitments, spending, contingency, and forecasts lain variances, evaluate cost‑saving opportunities, manage changes, and support annual capital planning.

• Lead procurement and vendor performance: Run competitive bids for design, construction, furniture, fixtures and equipment (FF&E), and specialty trades. Evaluate total cost of ownership and partner with contract administration on contracts, scopes, certificates of insurance, and purchase requests through Zip/Ramp.

• Represent Open Loop and drive accountability: Serve as the owner’s contact for clients, landlords, property managers, brokers, designers, and contractors. Run productive meetings, communicate status and risks, and track decisions and commitments in a project management tool with clear owners and deadlines.

• Coordinate permitting and compliance: Manage permitting, code review, local authority requirements, and inspections across jurisdictions. Partner with Legal, Compliance, and Credentialing on facility licensing, registration, and inspection readiness.

• Deliver operational readiness: Coordinate FF&E, IT and security installations, signage, utilities, occupancy, and moves. Partner with IT, Security, People Ops, Legal, and Finance to deliver spaces ready for day‑one operations, with complete turnover documentation.

• Build repeatable processes: Develop SOPs, design standards, templates, checklists, and intake workflows in Confluence. Apply lessons learned, reduce manual work, and support related cross‑functional projects and reporting needs.

• Other duties as assigned.

Who You Are

• Bachelor’s degree in Construction Management, Civil Engineering, or a related field, or equivalent field experience.

• 5+ years managing design and…