Key Account Operations Manager

The Key Account Operations Manager (“KAOM”) is a critical member of the Semiconductor Key Accounts Team who is responsible for supporting the sales operations of the Key Account activity. She/He is interacting with the Key Account Managers and Director, the factories, the customers and their contractors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.

The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Additional requirements include experience in the vacuum technology industry, experience with the semiconductor capital equipment industry, as well as the ability to stay abreast of changes in the Semiconductor industry. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented, accountable and able to multi-task.

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

The KAOM is responsible for ensuring maximum supplier performance to the Key Account and to make recommendations for improvement to the organization and management:

• Delivery Performance, Supply Chain Performance
• Compliance with customer requirements, procedures, industry directives and regulations
• The KAOM is the main contact point for the customer for Supply Chain and on-time-delivery issues, as well as supplier compliance topics

• Analyze delivery performance, inventory, backlog, shortages, and demand trends to identify operational risks and improve service levels.
• Collaborate with manufacturing sites, suppliers, Customer Success, and cross-functional teams to resolve supply constraints and improve material flow.
• Perform demand planning and forecast analysis by validating customer requirements and translating demand signals into operational requirements.
• Analyze OTD and supplier performance, perform root-cause analysis, and develop corrective and continuous improvement actions.
• Evaluate supply chain processes, workflows, material movement, and customer requirements to improve efficiency, productivity, and process compliance.
• Perform capacity planning and constraint analysis using RCCP, CRP, load-versus-capacity analysis, bottleneck identification, and scenario modeling.
• Develop dashboards, KPIs, analytical models, and decision-support tools using Power BI, Power Query, Tableau, SharePoint, and related technologies.
• Design and implement process automation and digital workflow improvements to reduce manual effort and improve operational productivity.
• Apply forecasting, statistical analysis, and quantitative modeling techniques to support demand, inventory, production, and supply planning.
• Develop supply chain models integrating demand, inventory, lead times, supply, and capacity to support planning and risk mitigation.
• Utilize ERP systems such as SAP and INFOR to analyze manufacturing, supply chain, inventory, and operational data.
• Support project planning, implementation, and process-improvement initiatives…