Emergency Assistance Network Program Manager

Corporate Headquarters - Santa Clara, CA 95054 Overview Salary Range: $67,000.00 - $90,000.00 Salary/year Position Type:
Full Time

Job Shift:
Any Description

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves provides our neighbors experiencing homelessness with a temporary place to call home while offering intensive, customized case management through site-based programs and community outreach.

Life Moves | Emergency Assistance Network (EAN) focuses on individuals and families at risk of losing their housing. EAN is a consortium of seven social services agencies partnering to provide social safety net services in strategic zip codes throughout Santa Clara County, Life Moves oversees two of the seven zip codes. The Emergency Assistance Network Program Manager manages several contracts with different performance metrics and different program requirements, which together make up our EAN work.

The program prevents evictions and homelessness by pairing one-time emergency rental/deposit and utility assistance with an array of services, which connect participants to other resources that help them stabilize and move beyond housing precarity. This role provides oversight to staff working in person and reports to the Associate Director of Community Housing.

The Emergency Assistance Network Program Manager plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency’s values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered.

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their program team, helping staff grow through coaching, mentoring, and encouragement. The role partners closely with the leadership of the Program & Services Department to identify training needs, strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

• Oversee daily operations of the EAN program, ensuring services are safe, welcoming, and aligned with Life Moves standards.
• Manage multiple contracts, budgets, and performance metrics while ensuring timely and accurate compliance with funder requirements.
• Supervise and coach program staff using trauma-informed and strengths-based approaches that promote growth and accountability.
• Support hiring, onboarding, and professional development for team members.
• Foster a culture of respect, collaboration, and learning across the program team.
• Maintain effective communication between staff, leadership, funders, and community partners.
• Ensure high-quality, client-centered services that promote housing stability and self-sufficiency.
• Provide direct client support as needed, including crisis intervention and referrals to community resources.
• Ensure accurate data collection, reporting, and documentation in accordance with HUD, Fair Housing and agency standards.
• Build and sustain partnerships with landlords, community agencies, and local government to enhance client resources.
• Represent Life Moves professionally in external meetings and community collaborations.
• Identify…