Operations & Services Manager

Corporate Headquarters - Santa Clara, CA 95054 Overview Salary Range: $67,000.00 - $90,000.00 Salary/year Position Type:
Full Time

Job Shift:
Day Category:
Nonprofit - Social Services

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves | Palo Alto is a new program and once implemented will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in holistic services tailored to each household’s unique needs and goals. Clients receive support to build self-sufficiency and return to housing stability, including but not limited to accommodations, meals, laundry, case management, and therapy.

The team supports clients with housing, employment, benefits, physical and behavioral health through case management, workshops, and connection to specialized resources.

The Palo Alto Operations & Services Manager reports to the Program Director and provides oversight, support and resources to staff across all shifts (day, swing, and overnight) operating within 24/7 program sites. This management position plays a key role in supporting daily operations, safety, and overall program success. They model the agency’s values by treating everyone with respect and care, creating a culture where clients and staff feel welcomed, empowered, and supported.

The Palo Alto Operations & Services Manager focuses on building strong team relationships, inspiring professional growth, and maintaining a healthy, positive program culture. They provide trauma-informed supervision and coaching to staff, partner with leadership to identify training needs, strengthen communication, and ensure consistent delivery of high-quality, client-centered services and accurate data input. Additionally, this role helps keep the program safe and supportive by working with staff and clients to identify concerns, provide education, and develop solutions.

They maintain positive relationships with community partners and funders, ensure contract compliance, and lead with curiosity, creativity, and collaboration to move the program forward.

• Ensure program services are safe, trauma-informed, welcoming, and effective.
• Partner with leadership to manage budgets, data, and other needs that support program goals.
• Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed.
• Ensure staff documentation and service delivery meet accuracy and compliance standards.
• Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing).
• Support data collection, audits, and continuous improvement efforts.

• Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
• Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture.

• Build and maintain strong relationships with community partners, businesses, and agencies.
• Represent Life Moves professionally and help educate partners about programs and services.

• Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work…