Director, AMS

Position: Director, AMS Benefits
Bellevue, Washington, USA;
San Jose, California, USA

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a visionary and highly strategic Director, AMS Benefits to join our Total Rewards team. You will lead the strategy, design, and execution of our benefits portfolio across the Americas (US, Canada, and Latin America). Your mission is to ensure our programs are competitive, compliant, and culturally relevant across diverse markets while driving a unified regional vision. Reporting to the Global Head of Benefits, you will be based in Bellevue, WA or San Jose, CA, working a hybrid schedule (in‑office Tuesday through Thursday).

Responsibilities

• Define the strategic roadmap for benefits across the Americas, balancing harmonized regional standards with local market nuances to attract and retain top‑tier talent

• Drive fiscal excellence by leveraging AI tools and data analytics to monitor utilization, healthcare inflation, and pharmacy spend, providing the executive team with high‑impact recommendations

• Lead regional governance and compliance, overseeing complex regulatory requirements including ERISA/ACA in the US, provincial requirements in Canada, and statutory mandates across LATAM

• Manage executive‑level partnerships with global brokers and local vendors to optimize plan performance and negotiate cost‑effective, high‑value renewals

• Architect a holistic wellness and engagement strategy that supports a high‑performance, collaborative culture, ensuring employees across the Americas feel supported through all life stages

Success Profile

• You are customer‑obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real‑world problems.

• You act like an owner. Your passion for the mission fuels your bias for action and you operate with integrity because you genuinely care about the outcome.

• You think  connect your day‑to‑day work to the larger company mission and build solutions and processes that are built to last for a high‑growth organization.

• You are data‑driven. You use data and analytics to find the truth and guide informed decisions, replacing "I think" with "I know" to drive better outcomes.

• You lead with integrity. You do the right thing, even when it’s hard, and build trust by matching your words with consistent, transparent action.

Minimum Qualifications

• 12+ years of progressive experience in benefits management, with at least 5 years in a leadership capacity overseeing the Americas (AMS) region, including the US, Canada, and LATAM

• Deep expertise in US self‑funded medical plans and 401(k) fiduciary governance, alongside a strong understanding of Canadian and Latin American benefit structures

• Authoritative knowledge of regional legislation, including ERISA, HIPAA, ACA, and relevant labor laws in key LATAM markets

• Proven track record of using data‑driven insights to influence C‑suite stakeholders and manage multi‑million dollar regional benefit budgets

• Exceptional cross‑cultural leadership skills, with the ability to navigate complex global matrix organizations and lead through change

Preferred…