Chief Aftersales Strategy & Operations
Listed on 2026-10-07
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Management
Operations Management, Project & Program Management, Change Management, Corporate Strategy
Tik Tok is seeking a Head of Aftersales Strategy and Operations in San Jose to lead the US aftersales strategy for the e‑commerce business. You will shape vision and drive improvements across returns, refunds, disputes, logistics, and customer support, while partnering with Product, Engineering, Operations, and Risk to execute key initiatives.
You will build and mentor a high‑performing team of program managers, set success metrics, and implement scalable processes that balance customer
We would love to welcome a new Chief Aftersales Strategy & Operations to our organisation in San Jose, CA, United States.
This is an excellent position to take on the Chief Aftersales Strategy & Operations role at Tik Tok.
As a Chief Aftersales Strategy & Operations, you will play an important part at Tik Tok in San Jose, CA, United States.
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