Center Support Supervisor

Overview

Role Summary Under the direction and supervision of the Program Manager, the Center Supervisor provides comprehensive operational and leadership support to a healthcare center. This role oversees daily center operations, supervises administrative support staff and center-based Caregivers, and ensures high-quality patient care, staff performance, and exceptional customer service. The Center Supervisor plays a key role in advancing organizational goals, fostering a positive team culture, and supporting efficient, patient-centered operations.

• Provide supervision, leadership, coaching, and direction to center-based Caregivers and administrative support staff.
• Develop, schedule, and implement effective staffing plans to meet operational needs.
• Lead recruiting, orientation, training, performance evaluations, disciplinary actions, and terminations as necessary.
• Promote staff development, employee recognition, and a culture of exceptional customer service.
• Ensure Caregivers and support staff perform duties effectively through ongoing coaching and training.
• Manage timecards and complete administrative duties related to payroll.
• Supervise additional staff as assigned and provide leadership to other administrative support roles as identified by the Program Manager.
• Oversee daily center operations, including patient care, internal appointments, transportation coordination, meals and snacks, and supply management.
• Generate reports and complete required electronic health record (EHR) documentation.
• Collaborate with other supervisors and actively participate in required meetings.
• Partner with the Program Manager to support quality programming, efficiency, and cost-effectiveness.
• Maintain active involvement in community outreach and promotion, including occasional after-hours events.
• Participate in administrator on-call rotations to provide after-hours coverage within the assigned region.
• Actively engage in disaster preparedness planning and Incident Command System (ICS) training.
• Perform other related duties as assigned.