Senior Facilities Manager

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Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead Facilities Management service delivery across our client’s SJC Subregion campus within the Americas Portfolio.

Location:

San Jose, CA 95134

Work Schedule:

Onsite, M-F ~8:00 AM - 5:00 PM (slightly flexible) + on-call expectations for emergencies
Travel Requirements:
Splitting time across 24 buildings within a large corporate campus; over 90% of buildings are within a 3–5 minute drive of each other

Reports to:

Regional Facilities Manager (RFM) – West Region
Estimated base salary range: $140, + annual salary bonus

• The Senior Facilities Manager leads Facilities Management operations across a 24‑building, 5 million+ square foot portfolio at the client’s SJC campus, including vendor management, process development, contract strengthening, FM financial management, and client satisfaction.
• This role works closely with a peer, the Senior Engineering Operations Manager, who oversees Engineering Technical Services; both roles report into the RFM and partner to ensure reliable facility performance, high‑quality service delivery, and strong client satisfaction across the campus.

• Manage performance of assigned staff and maintain interface with third‑party vendors, ensuring total contract compliance, accurate reporting, and resolution of critical tenant relations issues.
• Oversee facility operations including HVAC, basic electrical (primarily lighting), and plumbing, maintaining a strong interface with life safety systems; oversee the Building Controls Automation (BCA) Team, with primary focus on staffing and leadership.
• Lead vendor management strategy across critical soft services partners (pest control, janitorial, and related contracted services); drive a focused effort to strengthen overall service delivery, a primary priority for the contract over the next several years.
• Drive development of new operational processes and strengthen vendor contracts to improve service delivery, consistency, and cost efficiency.
• Support the RFM in developing and managing the $80 million FM annual operating budget, capital improvement plans, and financial forecasts; manage and monitor FM OPEX, including maintenance expenses, service contracts, vendor costs, overtime, purchase orders, accruals, and financial variances.
• Proficiency in reporting variance reasoning and building annual operating budgets is required.
• Oversee receiving and dispatching of work requests to FM team members, vendors, and third parties; coordinate scheduling of maintenance activities, and track work order completion, vendor follow‑up, invoice review, and authorization within Corrigo, the account’s CMMS tool.
• Lead by example in supporting facility inspections, sustainability goal implementation, and vendor performance management in partnership with sourcing teams, ensuring all practices follow company MSA requirements and client standards.
• Monitor workflow to assure timely completion within established SLAs and KPIs; review dashboards daily and meet or exceed customer satisfaction ratings.
• Cultivate…