Academic Services Lead, Arts

Job no: 562668
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

The College of Humanities and the Arts is seeking an Academic Services Lead, Arts. Reporting to the Director of Resources and Operations, this position oversees scheduling and appointment activities for the Arts departments and co-manages PaCE and SJSU Online scheduling and appointments on behalf of the college. The Academic Services Lead, Arts provides analytical support related to enrollment, personnel, fiscal management, and compliance.

The incumbent prepares enrollment forecasts, analyzes faculty workload and personnel costs, advises college leadership, supports academic student employee hiring, and develops recommendations to promote student success and positive fiscal and programmatic outcomes.

• Lead and coordinate academic scheduling activities, including enrollment projections, department allocations, special sessions, intersessions, classroom utilization, and curricular needs
• Facilitate and process temporary faculty appointments, monitor workload and personnel costs, and troubleshoot appointment and salary-related issues
• Analyze and report enrollment, financial, operational, and personnel data to support decision-making by the Dean, Associate Deans, Department Chairs, and college leadership
• Provide work lead direction to Arts scheduling staff, including training, assigning work, supporting performance management, resolving operational issues, and maintaining team documentation
• Promote effective use of instructional and administrative technology to improve scheduling, workload tracking, appointment processing, and team workflows

• Ability to communicate with constituents in a professional and respectful manner
• Thorough knowledge of and demonstrated experience appropriate software programs
• Ability to quickly learn and apply People Soft HR & Financial management systems
• Ability to work with mathematical concepts such as probability and statistical inference, to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions
• Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions furnished in written, oral, diagram, or schedule form
• Strong analytical, problem solving and writing skills with experience using word processing, spreadsheet, database management, layout and editing programs with ability to learn new programs.
• Excellent communication, interpersonal and responsive skills to establish and maintain professional and cooperative working relationships with administrators, faculty, staff, students, as well as numerous local, state and federal officials
• Ability to read, analyze, and interpret common technical concepts, reports and instructions
• Ability to positively respond to complex inquiries or complaints from students, staff and faculty
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and the public
• Ability to handle multiple work priorities, organize and plan work and projects
• Ability to analyze and determine administrative routines and tasks needed for projects
• Ability to analyze and report on trends (financial and operational) represented in historical data
• General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices

• A bachelor's degree and/or equivalent training
• Four (4) years of administrative…