Software Engineering Technical Lead, Mobility Engineering

The application window is expected to close on: 10/29/2026

The Mobile Core Business Unit (MCBU) at Cisco focuses on delivering advanced mobile core network solutions that enable service providers to build and operate next-generation mobile networks. The team works on integrating ground breaking technologies such as 5G core, virtualized network functions, and cloud-native architectures to support scalable, secure, and high-performance mobile services. MCBU collaborates closely with other Cisco business units and partners to accelerate innovation, optimize network transport, and enhance mobile edge capabilities, ensuring customers can efficiently deploy and handle mobile infrastructure for evolving connectivity demands.

You will be part of the MCBU, working as an Escalation Engineer focusing on various Mobility network function (NF) product applications that run in a Kubernetes environment on Cisco UCS compute nodes. The NFs include a mix of 5G control- and user-plane products.

The ideal candidate possesses knowledge of a broad spectrum of compute hardware and mobility technologies as well as Linux, Kubernetes, and related orchestration frameworks like Openshift. In this role you will:

• Independently handle high-priority customer escalations to solve, diagnose, and debug UCS compute hardware, Mobility applications, and core network issue.
• Work closely with Hardware and Software Engineering to work toward problem resolution and to address customer issues.
• Drive customer satisfaction and for providing product improvement feedback to Engineering teams.
• Establish strong working relationships with the global Mobility TAC and UCS TAC/escalation teams.
• The MCBU escalation team covers all time zones. As a part of our team in San Jose, you will interact with local and remote engineering, marketing, and release engineering teams to resolve customer escalations in a collaborative manner.

• Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent related work experience.
• Experience applying 3
  
  GPP specifications to the design, deployment, integration, or support of 5G packet core architectures.
• Experience diagnosing and resolving hardware, software, and performance issues across compute environments using system logs, performance data, debugging tools, and root-cause analysis.
• Experience leading customer-facing technical escalations, coordinating cross-functional teams, communicating status and technical findings, and driving issues through documented resolution.

• Experience with languages such as C, C++, or Go;
  Scripting experience in Python or Shell, and a functional understanding of REST APIs or a background in Application development or SQA within Mobility.
• Expertise in AIOps methodologies, and data visualization capabilities
• Familiarity with StarOS would be a plus
• Experience with 5G call model simulation tools
• Some experience working with networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, IPSec

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the…