Donor Relations and Stewardship Analyst

Job Summary

The Donor Relations and Stewardship Analyst plays an integral role in supporting the university's stewardship initiatives, contributing to the meaningful recognition and retention of our donors and supporters. This position supports the cultivation and stewardship of long-term relationships with donors through the execution of key administrative and communication tasks, including gift acknowledgment and donor recognition. This role will focus on implementing strategies to build donor affinity, ensuring that our offerings align with the goals of SJSU’s University Advancement division, the Tower Foundation, and our donors.

The analyst will assist in maintaining and growing the donor acknowledgment program to ensure it remains relevant to our constituency. The position also includes significant administrative support and customer service responsibilities, serving as the first point of contact for the Donor Relations and Stewardship Office.

• Support the preparation and completion of the annual Endowment Impact Report and annual Scholarship Impact Report
• Assist in the creation and management of campaign and ad hoc stewardship reports and donor communications
• Help draft content for donor communications, including thank-you letters, gift acknowledgements, digital stewardship, emails, briefings, and recognition materials, based on existing templates. Ensure all templates and materials are up-to-date, accurate, and consistent with university and campaign brand templates.
• Support project leads, partners, or vendors with content research, videography logistics, graphic and digital content creation
• Collect and organize content that highlights philanthropic engagement across campus. Support the Director in making recommendations for relevant content and story ideas for donor-facing materials
• Maintain the donor acknowledgment program, making recommendations for its continued growth and relevance
• In collaboration with the Director, implement and maintain a tracking system for an inventory of named spaces and naming opportunities across campus
• Track donor gift inventory, ensuring accurate records, timely reordering, and annual updates to maintain a fresh selection of appreciation items
• Serve as the first point of contact for the Donor Relations and Stewardship team, providing outstanding customer service via phone and a shared inbox
• Track team project requests and deliverables, ensure team members and key partners meet deadlines and requirements
• Manage student assistant schedules and project task lists
• Assist with special projects and university events as needed
• Ensure University Advancement and Tower Foundation's web presence is accurate and current

• Proficiency at supporting and participating in stewardship and donor relations within advancement services, fundraising operations or related fields.
• Knowledge of clear, audience-appropriate communication practices for students, faculty, staff and external partners.
• Strong oral and written communication skills
• Ability to work as part of a collaborative team
• Unquestionable integrity and commitment to professional ethics
• High level of initiative, attention to detail, and organization skills
• Ability to responsibly handle sensitive and confidential information with discretion
• Skilled in successfully managing multiple projects on tight deadlines and under pressure in a dynamic and open environment
• Ability to define problems, gather data, establish facts, and draw valid conclusions
• Proficient in Google Suite and Microsoft Office Suite and ability to utilize fundraising database programs, and learn new tech platforms for project management
• Ability to be flexible
• Excellent customer service and public relations skills
• Knowledge of the principles and practices of fundraising in higher education
• Ability to identify, cultivate, solicit, and steward funding prospects
• Ability to develop and implement effective fundraising strategies
• Ability to work effectively with faculty, staff, students, alumni, and other constituents
• Excellent organizational skills, with the ability to juggle multiple projects with high efficiency and with overlapping…