Mid-Level Donor Engagement Coordinator

Job Summary

City Team is a Christian non-profit dedicated to supporting communities by meeting immediate needs and creating lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of City Team is not just a career—it is a calling.

The Mid-Level Donor Engagement Coordinator plays a key role in strengthening relationships with City Team’s mid-level donors through consistent, personalized outreach. This position manages a portfolio of approximately 400 donors, primarily via phone calls, handwritten notes, emails, and occasional tours or in-person meetings.

This role is ideal for someone detail-oriented, organized, and able to follow through consistently, while also being a strong storyteller who communicates City Team’s mission with warmth and clarity. A personal connection to City Team’s mission or passion for the population we serve is highly valued.

This role is part‑time and non‑exempt, reporting to the VP of Development and Marketing. It focuses on relationship‑building, donor care, and retention, rather than high‑level strategy or department leadership.

• Identify and track engagement strategies to cultivate donors toward their full giving potential.
• Define long‑term vision and short‑term goals; engage stakeholders and utilize metrics to measure progress.
• Identify, qualify, and cultivate mid‑level donors ($500+) and prospects for recurring, upgraded, or renewed support.
• Facilitate seamless transition of mid‑level donors into the major donor category.
• Plan and execute cultivation events with Development Directors for donor acquisition, appreciation, and upgrade efforts.

• Identify, qualify, and cultivate recurring monthly supporters, focusing on relationship‑building and improved donor experience.

• Meet or exceed KPIs in donor engagement and giving dollars.
• Collaborate with Marketing/Communications for messaging consistency and adherence to brand guidelines.
• Work with Development/Marketing Director to align programs and leverage efforts.
• Partner with Development and Marketing teams to prioritize partnerships, share impactful stories, and ensure donor retention.
• Expand understanding of supporter motivations through research, surveys, and data analysis.
• Monitor budgets and program performance; ensure accurate reporting and timely gift acknowledgement.
• Model and champion core values: teamwork, accountability, humility, joy, and innovation.
• Manage multiple projects, prioritize tasks, and delegate effectively.
• Handle all information with strict confidentiality.
• Perform other duties and special projects as assigned.

PLEASE NOTE:

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 4‑year degree in Business, Marketing, Communications or other related field
• 2‑year minimum experience with strategic partnerships or donor development
• Strong foundation in direct marketing (segmentation, response optimization, project management, & communications development)
• Professional written and spoken communication skills
• Highly skilled at one‑on‑one engagement, particularly by phone and email
• Expert in presenting to and engaging with small and large groups of people
• Well versed at creating proposals based on donor interests
• Computer literate
• Proficiency with Microsoft Office Suite, especially Excel and Outlook
• Valid CA Driver’s License with a clean record

• Experience with customer relationship management system, customer or donor database Blackbaud Raiser’s Edge
• Familiarity with online giving and customer/donor email platforms (such as QGiv and Classy)
• Experience with non‑profit strategic partnership development
• Familiarity with City Team programs and services, food distribution, addiction, and homelessness

• Stand or sit for prolonged amounts of time
• Walk, bend, twist, & kneel
• Walk up and down stairs
• Talk and hear
• Finger and hand dexterity to…