Temporary Program Manager-Overnight Warming ; OWL

Position: Temporary Program Manager-Overnight Warming Location (OWL)
Position:
Temporary Program Manager

Reports to:

Director, Shelter Services

Location:

Overnight Warming Location (OWL), San Jose

Employment Type:

Temporary, Full Time, Exempt Compensation: $/Annually This is a temporary benefited role for the term of the program from current date thru April 2027. These dates are subject to a slight change in the dates due to program needs.

ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEWIn coordination with the Emergency Shelter Services Director, the Program Manager will oversee and ensure the on-going development and daily operation of the Overnight Warming Location (OWL) services and assist in the creation and implementation of new and innovative programs and support services to meet the ongoing and emerging needs of homeless adults.

REPORTING RELATIONSHIPS The position reports to Director of Emergency Shelter Services.

PRIMARY RESPONSIBILTIESDirectly supervise shelter staff including Shift Supervisors, Case Managers, Resident Coordinators, and Resident Advocates.

Assist with the supervision and guidance of other program staff, as necessary.

Ensure sufficient shelter oversight on every shift.

Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring and training efforts, as directed.

Review and analyze reports in HMIS to improve program outcomes

Assist staff with supporting participant efforts through a strengths-based framework, promoting values of self-sufficiency and empowerment throughout work with guests.

Reinforce principles of Housing First and Harm Reduction in supervision, meetings, and with external partners as appropriate

Monitor and approve employee timecards, PTO and administrative activities

Implement progressive discipline including verbal warning, written warning, and Corrective Action Plans Respond to community and participant concerns regarding site or program participants

Ensure facilities are effectively managed, including the upkeep of the grounds

Assist in representing the agency/shelter to funders, volunteers, visitors, and donors as needed.

Conduct and/or oversee appropriate crisis interventions and emergency responses. Act as an on-site resource for staff by assisting with and directly handling escalated individuals providing knowledge, keeping abreast of, and communicating changes in working procedures and regulations.

Participate in the development and implementation of administrative and reporting systems. Produce and submit reports and information documenting services and progress.

Participate in the development and implementation of new shelter service programs.

Research nationally recognized or best practice shelter facilities to integrate high quality strategies in to the shelter.

Identify staff training needs, work in collaboration with Home First training department and Emergency Services Director to ensure all shelter staff are trained accordingly

Implement and ensure adherence to the shelter grievance procedure. Ensure program is in compliance with funding objectives and expected outcomes relevant to the department. Oversee and ensure the program maintains accurate records, files,…