Client Solutions Manager

CLIENT SOLUTIONS MANAGER POSITION DESCRIPTION

Ideal is a recession-resistant, locally operated organization with over 50 years of experience saving the spaces that shelter, teach, heal and change the world. It is where extraordinary people gather to do their best work, advance their careers, and provide a unique client experience. If you're passionate about making an impact and being part of one of the industry's most diverse and innovative teams, consider a career with us.

Ideal is looking for a passionate Client Solutions Manager to help us achieve our next growth stage. This is a Full-Time role, reporting to the Director of Sales & Marketing. As a member of the Sales team, this key individual will partner with property operators in the commercial, healthcare, life science, multifamily, and affordable housing markets, is passionate about nurturing relationships, and thrives on hunting and closing new deals.

• Ideal's mission and purpose inspire you.
• You're steeped in the culture of Bay Area property operators.
• You're dynamic, results-driven, comfortable in a high-paced environment, and passionate about providing the best internal and external client experience.
• You're a go-getter with grit, resilience, confidence, and a sense of urgency to make things happen.
• You're an organized, problem-solving manager. You love fine-tuning your craft and learning new strategies for driving overall performance.
• You're on top of your schedule and tasks. You manage your calendar and CRM and keep your systems up to date to ensure tasks are completed on time.
• You're passionate about finding ideal clients, closing new deals, and increasing revenue from our current clients. Selling is what you do best, and you love the thrill of the hunt.
• You're communicative and trustworthy. As a relationship-builder with your clients and teammates, you measure your success mainly by the success of those around you and care deeply about helping them.
• You're an experienced, creative, and fun-loving leader who thrives working with others to make things happen.
• You're ready to grow, knowing true mastery requires commitment, effort, thoughtful feedback, personal reflection, and implementing the lessons learned.

Your mission is to care for our existing clients and close deals with new clients to drive toward our revenue goals.

• You'll constantly be finding "Ideal" clients. From attending industry events to asking for referrals from existing customers, you are focused on finding people with problems we're good at solving and understanding the results they're looking for to evaluate if Ideal can help.
• You'll close new deals by taking them through a journey from prospect to client.
• You'll be focused on increasing revenue with existing clients and continually identifying and connecting with callers at new and existing client locations to increase Ideal's wallet share.
• You're the competition expert. You'll masterfully articulate Ideal's key differentiators in every context, knowing what sets us apart from the competition and why savvy property operators prefer Ideal every time.
• You'll be focused on setting your teammates up for success. You'll collaborate with the team to ensure we provide an ideal client experience.
• You'll be an integral team member working with sales leadership to generate new ideas and enter new markets.

• Three years + of experience in relationship sales with an emphasis on business development; a degree in business/communication is a plus but not required.
• A well-established set of contacts among facility and property managers in the Bay Area;
  South or East Bay preferred
• Proficiency with Google Workspace and CRM software (e.g., Hub Spot.)
• Experience in property management, facilities, construction, or restoration is a plus.
• Attentive to detail with solid strategic problem-solving skills. Accountable, proactive, and thoughtful.
• Able to work independently and as part of a team.
• Skilled oral and written communicator in all types of situations with all stakeholders; excellent presenter in person and virtually.
• Valid California Driver's license with a minimum of three years of driving…