Community Service Officer VIA SEARCH FIRM

Housing Community Service Officer (Full-Time) (APPLY VIA SEARCH FIRM)

The California State University seeks a Housing Community Service Officer (Full‑Time) (APPLY VIA SEARCH FIRM).

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. This role provides a safe and secure environment for residents, guests, staff, and facilities of University Housing Services. The Officer assists with public safety services for the SJSU residence community housing approximately 4,200 students, staff and families in two apartment buildings and four residence halls.

• Perform foot patrol of the Housing buildings and grounds
• Address Housing concerns as directed by University Housing Services Staff and University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Check in regularly with Building Desk during shift
• Go on rounds with a building RA on Duty team on a rotating basis
• Serve as a police escort to residents
• Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access card system to obtain information regarding resident entry and building access
• Utilize Closed Circuit Television surveillance system
• Monitor and fire safety systems and alarms
• Enter requests into the TMA system regarding maintenance, facilities and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on University Housing Services emergency preparedness and crisis response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with Housing leadership team

After appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

• High School Diploma or Equivalent
• Valid California Driver’s License

• Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarms systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment
• Ability to monitor/access CCTV screens
• Ability to possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

• Six months of police/security/military law enforcement training and/or experience
• Experience working in a residential setting
• Customer service experience
• Experience working with student populations

• Classification:
  Community Service Specialist I
• Anticipated Hiring Salary: $4,659/month (Step 16)
• CSU Salary Range: $3,461/month - $5,043/month
• San José State University offers a comprehensive benefits package typically worth 30-35% of base salary. For more information, see Employee Benefits Summary.

Applications should include, as separate documents, a CV or resume and a letter of interest. Materials should be submitted using Another Source’s candidate portal. For fullest consideration, candidate materials should be received by November 26, 2025.

Selected candidates will be placed in one of the following shifts based on operational needs.

• Day Shift: Sunday, Monday, Tuesday, and every other Wednesday, 7:00 a.m.–7:00 p.m.
• Night Shift: Thursday, Friday, Saturday, and every other…