Security Dispatch Officer

Position: Security Dispatch Officer - Full Time

Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Security Dispatcher to work at the Branch Office located in San Jose.

Pay Rate $24.00 / Hour. Requirements

• Active CA Guard Card
• Security experience of 1 or more years
• Intermediate to advanced technology skills
• Level 1 Certificate (Power to Arrest and Appropriate Use of Force Certificate)
• Use of personal electronic devices while on duty is prohibited

Security Operations Center Dispatcher

The Security Operations Center (SOC) Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the SOC and Control Rooms. The SOC is a 24/7 operation that provides the Security Operations Team with a comprehensive monitoring approach, leveraging intelligence from several systems and technology databases for advanced correlation and analysis to deliver a prioritized list of actionable security incidents.

Responsibilities

• Alarm monitoring
• CCTV monitoring
• Camera survey
• Answering phones; operate IP‑based telephone system
• Radio dispatch; use multi‑channel communications
• Radio and call logging
• Incident report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and related activities as the central alarm monitoring station
• Receive and respond to emergency and non‑emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with SOC staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

Qualifications

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Benefits

• Medical, dental, vision, basic life, AD‑DD, and disability insurance
• Enrollment in company 401(k) plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law.

For more information:
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ‑1504959

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