Residential Installer; San Jose

Residential Installer (San Jose) – Precision Door Service

• Overview

  Precision Door Service – A company dedicated to providing outstanding garage door repair service, complete customer satisfaction, and a program that rewards excellence from franchisees, technicians, and staff.

  Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

  Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

  Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders.

• Job Responsibilities
  • Remove and haul existing garage doors.
  • Install new garage doors.
  • Attend and participate in all required safety meetings and training sessions.
  • Learn the basics of track alignment, track adjustment, adequate back hangs, operator arm, photo‑eye setting, and other door and operator repairs.
  • Learn basic door and operator maintenance skills and review new products when appropriate.
  • Retain an appropriate level of product knowledge for products offered.
  • Ensure installation is performed to the customer’s satisfaction and resolve issues or problems.
  • Review Work Order/Invoice information for accuracy and completeness before departing the job.
  • Promote Precision Door Service products and services wherever possible.
  • Ensure truck is fueled, serviced, and ready for operation prior to beginning of workday.
  • Ensure truck is restocked with appropriate material daily.
  • Assist in unloading of trucks when requested.
  • Maintain timecards for compensation.
  • Perform a variety of secondary support tasks as requested by the Branch Manager.
• Requirements
  • Must possess a valid driver’s license.
  • Must be able to pass a standard drug test upon request.
  • Must have good mechanical aptitude and demonstrated ability to understand and work with common power tools.
  • Must be able to lift up to 100 pounds and carry for up to 50 feet.
  • Must be able to read and write legibly and accurately.
  • Must be able to walk and carry items on uneven ground.
  • Must be able to climb and work from a 12’ step ladder.
  • Must be able to safely drive a service truck or van during the day, at night, and in inclement weather conditions.
• Core Competencies
  • Customer-focused and Customer Service Orientation – Works with clients and customers to assess their needs, provides information or assistance, resolves problems, or satisfies expectations; knows about available products and services; is committed to providing quality products and services; honors all franchise commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
  • Effective Communications – Practices meaningful two‑way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information attending to nonverbal cues, and responding appropriately; influences and ensures support for proposed ideas.
  • Service Focus and Teamwork – Values and delivers high quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
  • Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Job Mastery and Continuous Learning – Takes steps to develop and maintain knowledge, skills, and expertise needed to achieve positive results; participates fully in relevant training programs and actively pursues other opportunities to develop knowledge and skills.
• Working Conditions
  • Able to work a…