Field Service Technician Copiers & Printers; Digital Imaging Equipment at Canon U.S Inc.

Field Service Technician I Copiers & Printers (Digital Imaging Equipment)

Canon U.S.A., Inc. – San Jose, CA

Job  | Full‑Time | Openings: 1

If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story.

We’re a leader in imaging technology, solutions, and services — and we’re actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon‑supported copiers, printers, and imaging equipment.

In this hands‑on role, you’ll provide on‑site technical service in a customer‑focused, business‑critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer‑facing role that requires professionalism, reliability, and technical skill.

• Providing on‑site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards.
• Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
• Maintaining up‑to‑date technical information, Field Service Reports, Expense Reports, and Canon property.
• Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on‑site.
• Delivering high levels of customer satisfaction through clear communication and dependable support.
• Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.

• Hold a High School diploma or equivalent.
• Basic understanding of internet environments and ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel and a valid driver’s license with acceptable driving record.
• Required to obtain necessary security and/or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• In accordance with applicable law, the anticipated rate for this role: $19.00 – $26.31 hourly.
• This role is eligible for a transportation allowance.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome)
• Volunteer opportunities to give back to the local community
• Swag! A Canon welcome kit and official merchandise

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship.