Homelessness Prevention Case Manager

Homelessness Prevention Case Manager – Sacred Heart Community Service, San José, CA

We are seeking a dedicated Homelessness Prevention Case Manager to support families at‑risk of homelessness through financial assistance, temporary case management, and connections to community resources. The ideal candidate is a self‑starter, highly organized, detail‑oriented, and possesses strong communication skills along with sensitivity to low‑income families’ needs.

• Conduct prescreens and intakes to determine participant eligibility and assess appropriate level of assistance needed.
• Engage families through assessment of strengths and needs, develop goals and service plans to maintain stable housing.
• Maintain a flexible caseload of households receiving one‑time financial assistance and families in case management.
• Provide and assist households with information, referrals, and connections to develop support systems, including public benefits and community resources.
• Advocate for stable housing, including educating families on tenant rights, landlord mediation, and legal services.
• Assist families with finding and securing new housing when needed.
• Support families with budget counseling and financial literacy services.
• Provide immediate crisis intervention, advocacy, and problem‑solving as required.
• Connect families to SHCS services, self‑sufficiency programs, volunteer opportunities, and committee participation.
• Communicate with households after assistance or case management to assess housing status and provide supplemental support.
• Develop, track, and analyze monthly goals and objectives in accordance with the operating plan and funder requirements.
• Document program activity, including prescreens, intakes, financial assistance, and case management into HMIS and Salesforce databases within one to three business days.
• Maintain case files and progress notes, adhering to professional standards and designated time frames.
• Implement program evaluation tools (pre/post tests, satisfaction surveys) and analyze outcomes.
• Submit monthly narrative, data, and other reports as required.
• Process financial assistance payments as needed.
• Engage and develop program volunteers, providing education, training, feedback, and support.
• Support recruitment, engagement, and development of leaders through one‑on‑one meetings, training, and committee support.
• Support the Family Assistance Advisory Committee and collaborate with the Family Assistance Team.
• Participate in agency‑wide programs, events, and outreach efforts.
• Attend staff meetings, retreats, and other team and agency events.
• Promote homelessness prevention assistance through SHCS and partners, publicly representing the program.
• Develop collaborative relationships with community partners such as schools and the court system.

• Strong commitment to Sacred Heart’s vision of a community united to ensure every child and adult is free from poverty.
• Bachelor’s degree in social work, public health, or related field, or equivalent experience.
• Minimum one year of experience in human services or related field.
• Experience providing culturally competent, strength‑based case management, supportive services, and linkages to community resources.
• In-depth knowledge of intake, assessment, service planning, case coordination, case conferencing, service implementation, crisis intervention, monitoring, follow‑up, and case closure.
• Strong communication skills, including delivering difficult messages with compassion and communicating respectfully with families in stressful situations.
• Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or disabilities.
• Ability to thrive in a flexible, fast‑paced environment while maintaining a positive, solution‑oriented approach.
• Ability to work both independently and collaboratively with limited supervision.
• Computer skills including proficiency in MS Word, Excel, PowerPoint, Google Suite, and ability to quickly learn tracking database systems.
• Valid CA driver’s license, reliable personal vehicle, and vehicle insurance.
• Complete a background check.

• Two or more years of experience…