Case Manager EAN

Overview

Corporate Headquarters – Santa Clara, CA 95054

Salary Range: $25.15 – $37.75 per hour

Life Moves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, Life Moves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Life Moves | Emergency Assistance Network (EAN) focuses on individuals and families at risk of losing their housing. EAN is a consortium of 7 social services agencies partnering to provide social safety net services in strategic zip codes throughout Santa Clara County;
Life Moves oversees 2 of the 7 zip codes. The program prevents evictions and homelessness by pairing one-time emergency rental/deposit and utility assistance with an array of services, which connect participants to other resources that help them stabilize and move beyond housing precarity.

The Emergency Assistance Network (EAN) Case Manager reports to the Program Manager and supports clients with resources that help them stabilize. This role assists with meeting with landlords, educating clients on tenant rights and responsibilities, working with clients on budgets and finances, and may help solve problems between tenants and landlords to ensure successful housing. The position plays a key role in supporting people moving toward safe, stable housing and greater self‑sufficiency.

They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma‑informed and strengths‑based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey.

Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high‑quality, coordinated care.

Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall client well‑being.
• Support clients with housing searches, employment readiness, benefits enrollment, and life skills such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, assisting with scheduling, transportation, and appointment coordination.
• Accompany clients to appointments as needed to ensure access and engagement with services.
• Maintain accurate and timely documentation, progress notes, and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs with partners, landlords, employers, or service agencies, providing mediation and conflict resolution support.
• Build and maintain partnerships with community organizations, public agencies, and system partners to improve client access to resources.
• Serve as a liaison between the agency and community stakeholders, promoting trauma‑informed care practices and coordinating services.
• Provide calm, supportive crisis response and connect clients to appropriate resources when needed.
• Ensure all client services are trauma‑informed, ethical, and aligned with agency values.
• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills and maintain professional standards.
• Complete all required trainings,…