Case Manager - EIH Cherry

POSITION:
Case Manager
-EIH Cherry PROGRAM/

LOCATION:

EIH Cherry, San Jose SUPERVISOR: EIH Program Manager JOB TYPE:
Full Time, Non-Exempt COMPENSATION: $33.17/Hourly ABOUT HOMEFIRSTEstablished in 1980, Home First is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES Kindness:
We act with empathy toward others.

Passion:
We ignite change to fulfill our mission.

Excellence:
We deliver exceptional service to our communities.

POSITION OVERVIEW The Emergency Interim Housing (EIH) program is intended to provide Emergency Interim Housing opportunities to unhoused single adults. The EIH is designed with a focus on safety and client centered care through three phases of service delivery – Emergency Interim Housing, Transition Period, and Bridge Housing. The EIH serves adults and is a referral based only program with no drop-in services provided to individuals not enrolled.

The EIH Cherry site will consist of adult sleeping units with private restrooms and showers, and a community space that will include access to a shared kitchen, computer lab, pet area, and vehicle parking. The EIH site will offer a variety of supportive services, community engagement, and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

The Case Manager will work with the EIH team and program participants to support participants successful exits from EIH to stable permanent housing.

QUALITIES:

The Cherry Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment.

Together, we model the values and principles of Home First within the agency and broader community.

Home First is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

REPORTING RELATIONSHIPS:

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES:

Welcome agency guests into the facility including program participants, volunteers, and staff

Maintain a case load providing case management and other direct service to all participants

Work with program participants to develop and implement an individual case management plan and provide support to achieve set goals

Provide community-based case management and referral services to program participants

Collaborate with community partners regarding support services for residents

Collaborate with EIH Resident Advocates, Clinicians, Community Engagement Coordinator, Program Manager and Associate Director to ensure comprehensive services are provided to participants

Partner with external service providers to support participants in reaching identified housing goal Conduct client intake and program specific documentation

Conduct participant orientations with service…