Resident Advocate; Swing Shift

POSITION:
Resident Advocate PROGRAM/

LOCATION:

Via Del OroSHIFT:
Swing - 3:30pm - 11pm

REPORTS TO:

Program Manager STATUS:
Regular Full Time, Non-exempt COMPENSATION: $28.95/Hourly Program

Summary:

The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies and food services ensuring each participant essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units.

Responsibilities:

Direct Client Service (90%)Responsible for the care, safety and supervision of program participants and guest

Implement and enforce EIH guidelines and EIH site rules

Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members

Check guests into and out of the facility using the Homeless Management Information System (HMIS)
Document all notes of services provided into HMIS within 3 business days Complete intake of potential participants including thorough and accurate VI-SPDAT assessments

Work with participants to execute their personalized housing plan Provide direct guest support with developing, updating, and reassessing housing plans

Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies

Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search and credit repair, etc.

Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable

Adhere to Home Firsts service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model

Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed

Provide information, referrals, housing resources, and program support to program participants

Distribute clothing, linens, toiletries, and any other items supplied by the program

Restock program supplies and submit supply order request in a timely manner

Inspect cabins and complete inspection sheets on site Support with participants treatment of property prior to move-in Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner

Conduct cabin, facility, and perimeter checks

Assist with set-up and break-down for any special events or activities

Complete and file all paperwork in a timely manner

Maintain professional conduct, attitude and appearance

Communicate to and delegate tasks to next shift

Maintain confidentiality regarding clients, personnel and other internal agency affairs

Conduct business according with employee handbook, exercising judgement and serving the best interests of the agency and community

Maintain compliance with agency/BHC site policies and procedures

Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention

Committed to treat each guest with respect and dignity

Demonstrated conflict resolution skills

General (10%)Represent Home First and the program appropriately to volunteers, donors, outside agencies and the public

Assist with office-related tasks as needed

Attend all mandatory meetings, workshops, and trainings

Perform other general duties as assigned

Skills, Abilities, and Knowledge:

Proven ability to develop client service or housing plans

Ability to work with people of diverse social backgrounds; strong interpersonal skills

Strong written and oral communication skills

Working knowledge of Microsoft applications, email, and internet, and able to learn data entry using web-based database systems

High level of flexibility and ability to prioritize appropriately

Work effectively within a team Strong sense of accountability

Strong customer service skills

Ability to multitask efficiently

Advocacy and case management skills

Knowledge of local social service resources/providers

Effective problem-solving skills

Demonstrate strong leadership skills

Excellent organizational skills and ability to complete tasks

Reliable; excellent punctuality and attendance for scheduled work shifts

Ability to work flexible hours, especially nights,…