Customer Coordinator

We are seeking a compassionate and organized Customer Coordinator for a temp-to-hire opportunity in San Jose, CA. This role supports a community-focused nutrition program serving older adults and adults with disabilities, making it an excellent fit for a service-minded professional who enjoys client interaction, detailed coordination, outreach, and meaningful nonprofit work. The Customer Coordinator will help participants navigate eligibility, enrollment, intake assessments, service questions, referrals, and ongoing support needs.

This position offers the opportunity to work in a mission-driven environment with supportive leadership, positive teamwork, and a strong commitment to respectful, high-quality service. Candidates can expect to build strong relationships with clients, service agencies, vendors, and community partners while making a direct daily impact in the community.

• Communicate professionally and sensitively with clients, older adults, adults with disabilities, agency personnel, vendors, and the public by phone, email, and in person.
• Conduct new client intake interviews, complete eligibility assessments, schedule assessment appointments, and perform in-home visits as needed.
• Maintain accurate client records, database entries, hardcopy files, reports, delivery route documentation, and related program records.
• Manage incoming calls and voicemail messages related to eligibility, enrollment, services, referrals, and client support.
• Coordinate with internal program leadership, outside agencies, contractors, vendors, and community partners to resolve service or delivery-related issues.
• Support community outreach efforts and provide referrals to other meal services or supportive programs when appropriate.

• Pay Rate: $20.00 to $22.00 per hour.
• Job Type: Temp-to-Hire.
• Location:
  
  San Jose, CA.

• Support client eligibility, enrollment, intake assessments, and ongoing participant service needs.
• Coordinate communication between clients, program staff, agencies, vendors, and community partners.
• Maintain accurate records, reports, documentation, and client database updates.
• Assist with service issue resolution, referrals, outreach, and in-home assessment scheduling.
• 3-5 years of relevant customer service, client care, program coordination, administrative support, or community services experience.
• Strong communication skills with the ability to interact respectfully and compassionately with older adults, adults with disabilities, and diverse community members.
• Excellent organization, follow-through, and attention to detail when managing records, forms, appointments, calls, and documentation.
• Comfortable handling sensitive client information with professionalism, discretion, and accuracy.
• Ability to manage multiple priorities in a service-focused nonprofit environment.
• Proficiency with basic computer systems, email, phone communication, data entry, and client recordkeeping.

• Experience in a nonprofit, community service, healthcare, social services, senior services, nutrition program, or human services environment.
• Experience conducting client intake, eligibility screening, referrals, case coordination, or in-home assessments.
• Familiarity working with older adults, adults with disabilities, caregivers, service providers, or public assistance programs.
• Bilingual communication skills are a plus if aligned with community needs.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

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