Software Support Engineer

Software Support Engineer page is loaded## Software Support Engineer locations:
San Jose, CAtime type:
Full time posted on:
Posted Todayjob requisition :
JR101357
** By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
** Pay Range:
** Target Base Salary: $187,750
**** Position

Description:

** Software Support Engineer for Protein Simple, located in San Jose, CA:
● Use advanced troubleshooting and software debugging techniques, including log analysis, and error code diagnostics, to identify software defects and provide root cause analysis of the defects. Utilize Software Development Life Cycle (SDLC), Agile methodologies, Fishbone diagram, 5 Why analysis, Failure Mode and Effect Analysis (FMEA), and root cause analysis. Provide recommendations and course of action for defect resolutions.
● Lead the management of software patch releases, ensuring seamless deployment, testing, and documentation across all impacted systems through document management software like Arena.
● Analyze and solve complex technical problems related to software functionality, performance, and usability, leveraging sound technical knowledge and judgement of Software problem solving and analytical techniques.
● Collaborate with internal teams to perform end-to-end solution testing and validate software before deployment.
● Serve as a Subject Matter Expert (SME) for all software-related inquiries which requires debugging customer environments, triaging issues and reproducing defects for further analysis of its impact on applications’ operations. Understand software architecture and data structure modeling, Windows & Linux Operating Systems. Debug and develop applications with backend & frontend software stack tools including Python, Flask, Java, or Pycharm.
● Work closely with software development, product management, and quality assurance teams to assess criticality of reported/existing issues and ensure appropriate escalations are tracked and resolutions are delivered as per defined Service Level Agreements using Jira & Salesforce.
● Participate in bug reporting, root cause analysis, and code debugging in collaboration with functional developers by utilizing tools including Microsoft Visual Studio Code, Oracle Virtual box, Git, Jenkins, Jira, Zephyr; offering insights from customer experience.
● Proactively identify and suggest improvements to software support workflows where feasible to increase efficiency.
● Track, analyze, and report key performance metrics related to software support, including response times, issue resolution rates, and customer satisfaction scores.
● Create and maintain comprehensive documentation for software releases, technical specifications, and user guides.
● Participate in cross functional tasks such as new product development projects, support readiness teams, knowledge base improvement, and help improve internal processes and tools.
** Requirements:
** Master’s degree in Computer Science or closely related field with a minimum of 6 months of experience as a software customer support engineer or related occupation; or Bachelor’s degree in Computer Science or closely related field with a minimum of 2 years of experience as a software customer support engineer or related occupation.

Must possess a minimum of 6 months with a Master’s degree or 2 years with a Bachelor’s of experience with each of the following: software problem solving and analytical techniques; software architecture and data structure modeling; SDLC, Agile methodologies, Fishbone diagram, 5 Why analysis, FMEA, and root cause analysis;
Windows & Linux Operating Systems; reporting, analysis, and software management tools including Oracle Virtual box, Jira, Salesforce, Git, Jenkins, Zephyr, or Microsoft Visual Studio; and debugging and developing applications with both backend & frontend software stack tools, including Python, Flask, Java, or Pycharm.#LI-DNI
** Why Join Bio-Techne:*** ### We offer competitive insurance benefits starting…