ServiceNow ITSM Lead - Design & Delivery Excellence

Required Skills:

1. React, Type Script and Go
2. AWS — ECS Fargate, ALB, RDS, Secrets Manager, S3, ECR, Cloud Watch
3. Lang Graph, AI

Technical

Skills:

• Experience in full stack development with Type Script and Go

• Strong on React + Type Script on the frontend

• Hands-on with RDS (Postgres, MySQL), schema migration tooling, and Redis for caching and pub/sub

• Experience deploying to AWS — ECS Fargate, ALB, RDS, Secrets Manager, S3, ECR, Cloud Watch

• Comfortable with Terraform (private module registries, multi-region, multi-account dev/non-prod/prod patterns) and Git Lab CI/CD pipelines (terraform-plan/apply, image scanning, kaniko builds)

• Experience using AI tooling (Claude Code, Copilot, Cursor) for code generation, test scaffolding, and day-to-day engineering automation

• Experience with Lang Graph (or comparable agent / workflow orchestration frameworks) for building stateful LLM-driven flows

• Experience with embeddable rules engines such as GoRules / ZEN, Drools, or JSON-Logic — authoring decision tables and integrating them into application code

• Experience with integrations of CRM and Case Management products such as Salesforce

Job Responsibilities:

• Build features for a case management and workflow system

• Apply distributed-systems thinking to keep the platform scalable, reliable, and resilient

• Establish coding best practices across repos, conduct constructive peer code reviews, and own the CI/CD, test, and release pipelines in Git Lab

• Partner with Dev Ops on the Terraform infrastructure to deploy code to AWS

• Contribute to AI-driven workflows (Lang Graph agents, RAG knowledge retrieval) and the GoRules decision engine that powers case-routing and policy logic

• Triage production and integration issues