HR Shared Services Assistant

Join to apply for the HR Shared Services Assistant (Benefits) role at Ensign Services
.

We are seeking an energetic HR Services Assistant (Benefits) with an ownership attitude to support the Human Resources Department. This highly organized, detail-oriented assistant will provide exceptional support across multiple HR functions, with a primary focus on benefits. The role requires strong ability to manage inquiries, resolve issues, and other HR tasks to ensure a seamless employee experience in a fast‑paced environment.

The company values attitude, intelligence, drive, and willingness to learn, and offers an excellent opportunity for an individual who wants to work hard and become indispensable.

Travel may be required occasionally.

• Provide outstanding customer service and support for employee inquiries regarding benefits-related matters.
• Serve as the primary point of contact, delivering timely and accurate information on benefits programs, policies, and procedures.
• Maintain a deep understanding of all benefits-related processes and stay informed of updates to plans, policies, and compliance requirements.
• Communicate and collaborate effectively with employees, managers, and cross-functional teams.
• Demonstrate strong problem-solving skills and a proactive approach to issue resolution.
• Ensure customer service standards are consistently met.
• Maintain accurate and organized records, paperwork, and documentation.
• Analyze data and trends to improve benefits-related processes and recommend enhancements.

• Experience providing HR Services support across multiple functions, including onboarding, benefits, and records management.
• Proficiency with HR systems of record, ticketing systems, phone system, and Microsoft Office (Teams, Word, Outlook, Excel, PowerPoint).
• Strong ability to work independently as well as within a team environment.
• Excellent organizational and time management skills with the ability to handle multiple priorities in a fast‑paced setting.
• High level of initiative with no task too large or too small.
• Strong attention to detail and accuracy in data entry and communication.
• Bilingual (English/Spanish) preferred but not required.

• 1+ years’ experience as an HR Assistant or similar junior HR role is a plus.
• Familiarity with an HRIS such as Workday preferred but not required.
• Organizational skills.
• Bachelor of Science in Human Resources Management or similar field a plus.

This full‑time, non‑exempt position will be based at the Service Center in San Juan Capistrano, California. Salary: $26.00 - $29.00 DOE; may be eligible for a bonus. ESI offers an attractive compensation package including competitive base salary and bonuses. If you are interested in this opportunity, please submit your resume and include a brief cover letter explaining why you are the right candidate for our team.