Payroll Market Supervisor

Payroll Market Supervisor – San Juan Capistrano, CA (Onsite)

About the Company:

Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast‑growing post‑acute care industry. ESI provides service and support to over 361 facilities in the long‑term care continuum that employ over 55,000 employees. ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back‑office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting.

This structure allows onsite leaders and caregivers to focus on day‑to‑day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource – our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously and want an individual in this role who will demonstrate these values through actions and words.

The primary purpose of the Payroll Market Supervisor position is to oversee the payroll function within the specified market and coordinate with the centralized payroll operations at the Service Center (includes Ensign Services Service Center, Topside and New Business Ventures). In this role, you will manage the timely and accurate execution of the periodic payroll cycles and the coordination of such across the market/cluster payroll resources and related market and service center partners.

The Supervisor will lead and manage payroll operations within a multi‑state market, oversee the timely and accurate execution of payroll cycles, and ensure compliance with company policies and regulatory requirements. Additionally, you will coordinate closely with centralized payroll operations at the Service Center and collaborate with HR, Benefits, and Finance teams to deliver optimal results. This position is directed primarily by the Payroll Manager and the Payroll Director.

• Provide general processing and operational guidance to the Market assigned Payroll Resources and coordinate the day‑to‑day activities of these resources in support of operational payroll cycles.
• Operate as the subject‑matter expert for the team for issues and serve as the escalation point to resolve issues; partner with Service Center payroll leaders and team for resolution of more complex cases.
• Manage the facility split assignments, delegations and backups across the Market‑assigned payroll resources.
• Coordinate and administer oversight of transactional payroll data inputs for each payroll cycle to ensure accuracy, controls and compliance with policies.
• Coordinate delivery of reports/data as requested by market stakeholder groups.
• Coordinate assessments, awareness, and messaging with market stakeholder groups (Presidents, Market Leaders, EDs) regarding market‑specific impacting policy/procedure changes and/or system enhancements.
• Provide oversight with the Service Center payroll team for acquisitions of newly acquired companies in market.
• Collaborate with Presidents, Market Leaders, EDs in markets to achieve optimal results based on cluster/market partnerships, feedback and inputs.
• Collaborate with market HR Directors/Resources, Benefits Coordinators and GL team to bring role clarity to the field among these groups and, through partnerships, provide direction to the field on policies and procedures.

• Provide administrative supervision of market payroll resource staff including employment/staffing, performance, goals, training/development coordination and monitoring of payroll‑related benchmark performance (Email servicing, Workday Inbox and Zen Desk tickets).
• Provide guidance and support to team members on payroll policies and complex issues.
• Research and resolve complex payroll discrepancies and handle escalated employee inquiries.
• Contribute toward the implementation of procedures to improve the efficiency and effectiveness of payroll…