Associate - OTC; San Juan, PR

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Life Unlimited. At Smith+Neb we design and manufacture technology that takes the limits off living.

• Manage multiple customer accounts for delinquency and debt collection efforts.
• Send out past due notices for delinquent accounts or for missed settlement payments.
• Report address changes and maintain files regarding debtors for correct and current contact information.
• Ensure compliance with all Global Collection policies and procedures with emphasis to address any local specifics and requirements as needed.
• Collect accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.
• Ensure Customer ledgers are clean by minimizing aged items, disputes, unmatched credits.
• Achieving individual monthly cash targets.
• Developing and maintaining proactive working relationships with the sales and other finance teams.
• Coordinating customer’s queries with the relevant departments for dispute resolutions.
• Proactive customer relationship building, continually seek out ways to improve customer satisfaction, communication & query resolution.
• Negotiate payment plans, solutions & reconciliations with risk assessment.
• Ensure compliance with collections policies and procedures.

• Should have experience and knowledge in Accounts Receivable (O2C) under Business to Business space.
• Experience of SAP (ECC6), MS (Axapta) and excellent MS Excel skills.
• Be a team player to achieve departmental targets.
• Should have an eye to details and work in sync with global processes.
• Education:
  
  Bachelor Degree in Accounting, Finance, or Business or currently studying (desired).
• Experience:
  
  Minimum 2 to 4 years collections experience in an international environment (cash operations, credit knowledge can be an asset).
• Assertiveness and the ability to use own initiative and judgement.
• Excellent communication skills and ability to maintain good relationships both internally and externally.
• Fluent spoken and written in English.
• Physical Demands:
  Ability to work in an office environment and operate a computer for extended periods of time.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about Employee Inclusion Groups on our website ().

• Your Future: 401k Matching Program, Discounted Stock Options, Work/Life Balance: PTO, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing:
  Medical, Dental, Health Savings Account
• Flexibility:
  Hybrid Work Model (For most professional roles)
• Training:
  Hands-On, Team-Customized, Mentorship
• Extra Perks:
  Discounts on fitness clubs, travel and more

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Explore our website and learn more about our mission, our team, and the opportunities we offer.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Finance and Accounting/Auditing
• Industries:
  Medical Equipment Manufacturing