Senior Business Analyst - Oce - Firstbank Pr

Overview

SENIOR BUSINESS ANALYST —
OPERATIONS CENTER OF EXCELLENCE (OCE) —
FIRSTBANK PR

Our Company

At First Bank PR, we strive to be trusted advisors to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, First Bank is the number one place for you.

The Senior Business Analyst of the Operations Center of Excellence performs a variety of high-level tasks primarily focused on the analysis of processes, responsible for gathering and analyzing data, conceptualizing and defining problems, executing and tracking the results and providing suitable recommendations. The development of reports, metrics and dashboards as well as the review and identification of business requirements for the implementation or update of platforms to assist business units in achieving corporate goals and measuring Division’s performance.

The Senior Business Analyst will work with the following critical activities:

The Operations Center of Excellence works in a fast-paced environment, with various strategic projects, Business Units and Executives. Important qualities for the role are organizational skills, quick learners, attention to detail, analytical thinking, teamwork, word, excel and power point proficiency, and English proficiency. Familiarity in the use of banking platforms, dashboard/reporting tools, and data visualization technologies such as CoPilot and Power Bi is preferred.

Specialized knowledge in Banking operations, including Branch and Back Office areas and processes is preferred.

• Assist in the implementation of strategic projects of the Bank, ensuring stakeholder engagement, facilitating meetings, eliciting requirements, and ensuring alignment between business units.
• Take accountability and ownership of end-to-end data and analysis projects, producing results and presenting to different audiences.
• Ability to learn data management systems and businesses fundamentals.
• Complete periodic reporting and data maintenance required from this role as needed.
• Continued analysis of Banking Operations processes, pipelines, and reports to optimize the results of the different areas (i.e., average time to close, compliance with internal and external SLA’s, exception reporting).
• Provides Support in the Development and Timely Submission of Performance Monitoring Reports, Dashboards, and Presentations.
• Develop reports accurately and within the required time line to support management decision making process in order to achieve business goals.
• Collaborate with internal and external stakeholders to deliver on business objectives.
• Provide support to other business components in the organization to understand how customer experience can be maximized, identifying opportunities for operational efficiency and recommending process enhancements using industry best practices.
• Keep current with established processes, policies, and regulations, and knowledge of products, services, and relevant legal, regulatory, and technology requirements
• Act as Incident Response coordinator for all OCE units…