Customer Care Representative - Bilingual

Customer Care Representative - Bilingual (English/Spanish) (Hybrid)

Location: Hybrid – associates are required to be in‑office 3 days per week and must be within a reasonable commuting distance of the posting location(s) unless otherwise waived by law.

Training

Schedule:

On‑site Monday, Tuesday and Thursday; virtual Wednesday and Friday (Monday‑Friday 8:30‑6:30 PM).

Starting Date: January 12, 2026

A proud member of the Elevance Health family, Carelon Global Solutions, formerly Legato Health Technologies, is a managed service delivery organization that provides information technology and business operations services for health plans.

The Customer Care Representative is responsible for completing required basic training and performing basic job functions with assistance from co‑workers, specialists and managers on non‑basic issues.

• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provide information/solutions.
• Operate a PC/image station to obtain and extract information; document information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions to ensure timely handling of customer requests.
• Research and analyze data to address operational challenges and customer service issues, providing requested information to external and internal customers.
• Under immediate supervision, receive and place follow‑up telephone calls/e‑mails to answer routine customer questions.
• Use computerized systems for tracking, information gathering and troubleshooting; possess limited knowledge of company services, products, insurance benefits, provider contracts and claims.

• High school diploma or equivalent.
• Previous experience in an automated customer service environment, or any combination of education and experience that provides an equivalent background.
• Bilingual (Spanish/English) or multi‑language skills; must pass a validated language test/assessment.

• Full availability to work an 8‑hour shift.
• Automated Customer Service experience preferred.

Entry level

Full‑time

Other

Administrative and Support Services

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.