Director Claims

Director Claims – Ryder System, Inc.

The Director Claims directs activities within the General and Auto Liability Claims, Physical Damage Repairs, and Property and Cargo Claims, including the management of loss control activities and third‑party provider relationships such as consultants, legal counsel, insurers, and external claims administrators. The role manages the physical damage team and handles individual liability, property, and cargo claims. It reports to the Senior Director of Claims and operates with minimal supervision.

The Director is a liability, property, and physical damage expert, managing claims in the US, Canada, and Puerto Rico. The director leads an internal staff of approximately 40 comprising Claims Managers, Supervisors, Senior Office Manager, Claims Analysts, and clerical support.

• Provides strategic direction to the claims team to establish defined, impactful goals, improve processes, create an inclusive work environment, and motivate staff.
• Ensures consistent exposure identification, recommends solutions, promotes loss prevention, updates and monitors compliance with procedures, and manages documented safety/risk‑management programs.
• Develops and implements processes to ensure physical‑damage repairs are completed timely and properly, partnering with vendors, operations, and all business units.
• Partners with Operations, Sales, Central Support and Safety on liability, property, cargo, and physical‑damage repair matters.
• Ensures correct coverage to avoid major exposure while keeping costs at a minimum.
• Manages team to support proper invoicing and reduce credits to improve customer satisfaction.
• Responsible for continuous improvement, developing and implementing new processes to improve overall financial results, including the Process Integrity Program.
• Maintains significant interaction with field and senior management, internal legal counsel, safety directors, Sales, Ryder Security, and corporate risk management, informing them on all claims issues.
• Serves as primary backup for the Senior Director.
• Leads and directs claims managers, office manager, and supervisors, as well as a team of 40+ claims analysts and administrative staff, focusing on continuous development, training sessions, and individual development plans.

• Performs other duties as assigned.
• Provides direction on high‑exposure claims and business processes.
• Routinely updates senior management on trends, compliance issues, and root causes of claim frequency and severity.
• Establishes positive relationships with operations, sales, central support, leadership, and customers, ensuring superior customer service and assisting with renewal business.
• Leads and directs special projects.

• Demonstrated ability to manage and develop a sizeable staff.
• Foster collaborative relationships and increase customer satisfaction.
• Superior ability drives favorable outcomes through strategic negotiations.
• Exceptional interpersonal skills and clear verbal & written communication.
• Effectively interacts and influences Executive, Field management, and other business units within Ryder.
• Creates a collaborative environment that drives engagement and results.

• Bachelor's degree in business, Economics, Finance or related field or equivalent claims work experience.
• 10+ years in the Casualty Claim field.
• 5+ years in Vehicle Rental/Leasing Business or Commercial Trucking Insurance (preferred).
• 5+ years in management or administrative experience.
• Working knowledge of state laws to include ownership, joint and several liabilities.
• Strong understanding of insurance law, policy language, and contract interpretation.
• Strong knowledge of Total Quality Management principles.
• Adjuster Insurance Licenses – related courses such as I.I.A. or C.P.C.U. (preferred).

Risk Management

The position may receive an annual bonus, commission, and/or long‑term incentive plan.
Pay Type
:
Salaried.
Minimum Pay Range
: $150,000.
Maximum Pay Range
: $200,000.

For all Full‑time positions only, Ryder offers comprehensive health and welfare benefits, including…