Customer Service Manager Construction

Benefits

• 401(k)
• Company parties
• Health insurance
• Opportunity for advancement

Job Title:

Customer Service Manager

Location:

San Leandro, California (On-site)
Industry: Roofing & Construction

We’re a 25-year-old California roofing construction company committed to high-quality workmanship and exceptional customer care. We’re looking for a proactive, detail-oriented Customer Service Manager to serve as the central hub of communication, scheduling, and client support. If you thrive in a fast-paced environment and enjoy keeping operations running smoothly, we want to meet you! Roofing, we can teach you - but organizational skills, initiative, and a good attitude will need to come with you.

• Manage the company CRM, ensuring accurate and up-to-date customer and project information.
• Schedule appointments, inspections, and follow-up visits for project managers and field teams.
• Coordinate and manage drafting bids, sending proposals, and related documentation.
• Draft and send inspection reports—including photos—to clients in a clear and professional format.
• Follow up on proposals and estimates to support project pipeline and customer engagement.
• Distribute information to clients, team members, and partners to keep everyone aligned.

• Answer incoming calls and manage service requests with professionalism and urgency.
• Perform general office administration tasks, including maintaining a clean, organized workspace and ensuring the office is neat at the end of each day.
• Manage website content updates (photos, text, reviews, and announcements) to coincide with completed jobs in real time.
• Oversee photo quality control for job sites and marketing purposes.
• Oversee weekly blog post topics.
• Assist with internal workflow improvements and administrative systems.
• Maintain current and accurate company registration profiles with vendors, public agencies, and partners.
• Complete general administrative support tasks away from the office and meet clients in the field as requested.
• Conduct research for principals as directed.

• Valid driver’s license and a clean driving record (occasional off-site tasks required).
• Experience in customer service, office administration, or construction/contractor-related environments preferred.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills—both written and verbal.
• Familiarity with typical CRM platforms and general digital tools (email, spreadsheets). We will train you on our roofing-specific CRM.
• Ability to work independently while keeping the team informed.
• Professional, courteous, and solution-oriented attitude.

• Prolonged sitting at a desk or workstation.
• Occasional standing or walking, such as to meetings, printers, or break areas.
• Repetitive hand and finger movements, including typing and using a mouse.
• Use of standard office equipment, such as computers, phones, copiers, and scanners.
• Visual acuity to read screens, documents, and fine print.
• Light lifting, typically up to 10–15 pounds (e.g., files, boxes of paper, laptops).
• Fine motor skills for tasks like filing, writing, or data entry.

• Work with a reputable, growing roofing company that values initiative and high standards.
• Opportunity to make a visible impact on customer satisfaction and operational efficiency.
• Supportive leadership and a collaborative working environment.

This is a growth position. Our company’s strategic growth plan will provide opportunities for personal growth, extensive training, and career advancement.

This is a full-time, non-exempt position. The compensation range is $25 - $35 per hour, commensurate with experience. Company benefits, including a 401(k) plan and medical insurance, are available after a probationary period.

Please send your resume and a brief cover letter that outlines your experience and interest in the role. We look forward to meeting the next key member of our team!

We are an Equal Opportunity Employer.