Engagement Coordinator

Summary

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face‑to‑face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensures campus organization.

The starting pay range for this position is $18 - $20 per hour.

• Professionally interact with students, employees, guests, and all departments/divisions within the company. Answer the phone in a timely manner, screen, direct incoming phone calls to the appropriate person, and take messages. Maintain campus check‑in and check‑out listing.
• Provide engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serve as the liaison for the FS department to set up remote meetings and take payments when necessary.
• Organize and maintain the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Update all admissions computer applications with prospect information.
• Assist admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintain conference room calendars; assist with scheduling/coordinating appointments, events, and meetings. Oversee and coordinate arrangements for in‑house meetings students, employees, guests, including catering.
• Receive mail and packages daily. Sign for and record packages. Promptly sort and process all incoming U.S. mail and interoffice mail. Distribute mail and packages to all appropriate persons and/or departments/divisions. Monitor supplies for the postage machine.
• Maintain the supply closet and kitchen area, order general office materials, supplies, and kitchen supplies. Place special orders at the request of supervisor or other management staff in the region when needed.
• Perform other duties as assigned.

This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability – Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.

Communication – Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.

Integrity & Ethics – Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.

Organization Support – Supports organization's goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Customer Focus – Personally, demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.

Manages Multiple Priorities – Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures;…