Area Leader

The Area Patient Experience Leader guides the strategic plan for initiatives to achieve positive, measurable changes in organizational culture, practices, environment, and behaviors that result in exceptional experiences for our patients and members as demonstrated through membership growth, retention, and patient experience (HCAHPS). As a member of the hospital executive team the Patient Experience Leader ensures that patient experience and creating a culture of caring is a priority in daily operations and care delivery.

The Patient Experience Leader supports executive and clinical leaders as a subject matter expert in patient experience evidence-based practices and industry best practices by leveraging performance improvement methodology and human-centered design skills, to improve culture and patient/member experiences.

Minimum two (2) years experience in a leadership role with or without direct reports.
Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field.