Catering and Event Server

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Full Time San Leandro, CA, US

2 days ago Requisition

Salary Range: $18.00 To $25.00 Annually

Role:
Catering and Event Server
Company:
Pinx Catering
Department:
Logistics

Reports To:

Director of Events & Logistics

Our Catering and Event Servers are the face of Pinx Catering at every event, delivering an elevated and polished guest experience from the first moment of setup through the final farewell. Servers combine meticulous behind-the-scenes preparation with warm, attentive, professional on-site service to ensure every client and guest receives our highest standard of hospitality and satisfaction, in line with Pinx Catering's commitment to continually elevate the client experience.

• Responsible for event preparation, set up, and closing
• Transport food and supplies to the venue
• Set up for food service with accuracy and attention to detail
• Return to our offices to put all equipment away, restock supplies, and report any issues or shortages
• Adhere to safety and food quality regulations at all times

• Serve clients and guests food and beverages in a positive, professional, and friendly manner that reflects Pinx Catering's elevated service standards
• Anticipate guests' needs and exceed customer service expectations before being asked
• Present a professional appearance and manner at all times, representing the Pinx Catering brand with polish and pride
• Partner with Event Managers on-site during drop-off, limited-service, and full-service events to deliver seamless, detail-oriented execution
• Maintain composure and grace in a fast-paced, client-facing environment
• Communicate proactively with Event Managers and teammates to resolve issues quickly and discreetly, without disrupting the guest experience
• Exercise sound judgment and discretion when working around clients, guests, and high-profile events

• Successfully complete Pinx Catering's 2-Week New Hire Onboarding Protocol, including back-of-house preparation training and hands-on, on-site training paired with an Event Manager
• Participate in the 30/60/90-Day Performance Assessment process and apply feedback to continuously elevate service delivery
• Perform other related duties as assigned by management

• High school diploma or GED certificate (preferred)
• 1+ year of hospitality-related experience
• Able to take direction and apply feedback in real time
• Able to lift and carry up to 40 lbs
• Reliable transportation
• Successful completion of Pinx Catering's New Hire Onboarding Protocol within the first two weeks of employment

• Adaptability:
  Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality:
  Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Guest Experience & Hospitality:
  Delivers warm, attentive, and anticipatory service that elevates the client and guest experience beyond expectations; represents the Pinx Catering brand with polish, professionalism, and discretion; treats every event as an opportunity to exceed expectations.
• Customer Service:
  Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Dependability:
  Follows instructions, responds to management direction;…