Network Engineer II

Network Engineer II

Location:

San Leandro, CA

Department:
Information Systems/SAP

The role of the Network Engineer II is to ensure the operational stability and integrity of in‑house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. The Engineer will participate in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.

The engineer will analyze and resolve network hardware and software problems in a timely and accurate manner and provide end‑user training as needed. This role is part of the Lindt & Sprungli North America OneIT team responsible for supporting Lindt & Sprungli North America and the three manufacturing companies based in the United States:
Lindt & Sprungli (USA) Inc., Ghirardelli Chocolate Company, & Russell Stover Candies, LLC.

• Must live within the San Francisco metropolitan area (approximately one hour max from the office in San Leandro).
• Must be on‑site three days a week (Tuesday, Thursday, plus an additional day of choice).
• Will be part of an on‑call rotation and asked to respond to on‑site, after‑hours emergencies.

• All aspects of the North American network hardware, software, configuration, capacity, design, lifecycle, health, and integrity—including, but not limited to, Wireless, LAN, WAN, VPNs, peering partners, routers, firewalls, switches, proxies, and Cloud integrations.
• Lead and collaborate across brands, both nationally and globally, to achieve a secure and robust environment that meets local and global business and regulatory needs.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration.
• Research and recommend products, services, protocols, and standards to support all network infrastructure procurement and development efforts.
• Monitor network performance and provide statistics and reports; develop strategies for maintaining network infrastructure.
• Keep in touch with the organization's stakeholders, department heads, and end users through regular written and face‑to‑face interactions about relevant infrastructure activities.
• Assume Incident Management responsibility during severity one network events.
• Build strong partnerships with local vendors that provide essential infrastructure.
• Collaborate with global IT teams and infrastructure vendors for ongoing operations of globally‑provided products & services.
• Determine the scope, objectives, and outcomes of infrastructure projects and initiatives.
• Lead the Infrastructure project management process and work with team members and stakeholders to achieve expected deliverables.
• Conduct project post‑mortems and create recommendation reports to identify success and opportunities.
• Write RFPs, bids, contracts, work reports, and other documents for infrastructure projects and related work.
• Assist with the planning and deployment of IT security measures for infrastructure systems.

• Bachelor's degree in computer science, Management Information Systems, Information Technology, or related field and/or a combination of related work experience.
• 10+ years of work experience in a multi‑site, multi‑organization configuration as a senior or lead network engineer.
• Ability to convey ideas clearly and communicate effectively with stakeholders and management.
• Demonstrated leadership in driving a culture of continuous network improvement and Innovation.
• Knowledge of current IT network Infrastructure protocols and standards, including OSI, and ITIL.
• Extensive hands‑on experience with:
  • LAN, WAN, WLAN, and WWAN design and implementation.
  • Network segmentation using VLANs, ACLs, and advanced traffic control technologies.
  • Firewall management, including management of rules, & VPN tunnels.
  • Networking support for server virtualization.
  • Provisioning, managing, and supporting network aspects of Hybrid Cloud environments.
  • Cybersecurity practices, security response, and proactive network patch management.
  • Application & Server network support…